PFSweb
2.7 of 5 30 reviews
www.pfsweb.com Allen, TX 1000 to 5000 Employees

30 Employee Reviews (View Most Recent)

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Third-party call centers always suffer the same problem... being cheap.

Customer Service Supervisor (Former Employee)
Plano, TX

ProsSmall enough and growing fast enough to provide advancement opportunities.

ConsCheap contracts with their clients wins business, but means that the pay rate for agents is VERY low. Some of the contracts do not include paying for training or management, so the company skimps on both, leaving too little support for agents.

Advice to Senior ManagementActually bid a reasonable amount so you can pay for the support the agents need.

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    1 person found this helpful  

    The experience at PFSweb was not what I expected.

    Call Center Customer Service Agent (Former Employee)
    Dallas, TX

    I worked at PFSweb full-time for less than a year


    Pros: The location of the call center. Working for a… Cons: The training for new hires was very poor planned, this was a new client for the company but from my call center experience the trainers… Advice to Senior Management: When you take on a client research more. Hire a staff who wants to be there not just filling the seats. Don't be reactive… No, I would not recommend this company to a friend More
    • Work/Life Balance
           
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    • Disapproves of CEO

    1 person found this helpful  

    Avoid if money permits.

    Administrative (Former Employee)
    Dallas, TX

    I worked at PFSweb


    Pros: Can't think of any. It;s just a job, I guess… Cons: This company is a hot mess in all sense of the word. They do not care at all who they hire. I believe they look… Advice to Senior Management: Hire better people get better results. Hire a ghetto mess… No, I would not recommend this company to a friend More
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