There are newer employer reviews for PGI

 

Awful place to work anytime

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Billerica, MA
Current Employee - Customer Service Representative in Billerica, MA

I have been working at PGI full-time (less than an year)

Pros

People you work with are nice

Cons

Superiors are ridiculous, ask why you want to take a vacation day and what you'll be doing during that day off.

Advice to ManagementAdvice

Quit, really.

Doesn't Recommend
Negative Outlook

12 Other Employee Reviews for PGI (View Most Recent)

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  1.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Mumbai (India)
    Former Employee - Account Executive in Mumbai (India)

    I worked at PGI full-time (more than an year)

    Pros

    Salary & Compensations, Culture, attitude

    Cons

    Leadership, Directionless, No vision & Product

    Recommends
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Clonakilty (Ireland)
    Former Employee - Customer Service in Clonakilty (Ireland)

    I worked at PGI full-time

    Pros

    I can't think of any Pros

    Cons

    SC Manager that is never on the floor and has no idea what is going on. Constantly changing schedule (up to 7x a day). No rotating shifts, which means if you got stuck on a late shift, you will stay in this shift until someone new gets hired. Tiny pay. Call volumes of up to 80-100 calls a day per CS agent. At the same time you will respond to about 30-60 mails a day and you will be asked to take chats, even while you are on the phone with a customer. In addition to that, you will be pulled on conference calls up to 7 times a day. An ape house is a better alternative!

    Advice to ManagementAdvice

    resign

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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