There are newer employer reviews for PHH Corp

On a downward slide

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Fleet
Current Employee - Fleet

I have been working at PHH Corp

Pros

High Pay, Freedom to do your work as you see fit. At one point, PHH was the best in the industry. We are putting out some great technology for our clients.

Cons

Poor Benefits, Poor leadership, PHH has been on a downward slide since the failed merger with GE. The operational side of the business is lacking due to a high turnover and poor employee morale. People need to care about the quality of work they put out.

Advice to ManagementAdvice

We need to clean out the old guard with their old allegiances. The old tactics are not working. Promoting your friends and relatives isn't working either. We are skating by on our reputation but that plan isn't a long term strategy. We need to improve employee morale in order to get them to care about the work they are doing.

Doesn't Recommend
Disapproves of CEO
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  1. Over 11 years dedicated service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Many Different Titles in Bayonne, NJ
    Current Employee - Many Different Titles in Bayonne, NJ

    I have been working at PHH Corp full-time (more than 10 years)

    Pros

    Like a young family at first - I didn't mind working nights, Saturdays, Sundays, early morning
    Company offered tons of OT, double your paycheck
    Inbound sales call center - like shooting fish in a barrel in Mt Laurel, NJ
    Great peer employees, we were all in the same boat together
    Great employee perks- in house credit union, gym, manicurist, massages, kick boxing, yoga, in house dry cleaner service, company store, cafeteria with hot food to order + food to go, cafeteria + break rooms where you could just chill quietly, new building every few years, courtyard to eat outside

    Cons

    Once the refi bubble popped, it was all over
    We gave loans to customers we would have never given loans to when I started
    We who drank the cool aide where now dispensable
    Originators threw sales QA under the bus for the loans that didn't pass muster, leadership did nothing
    Processing pay structure was changed right as my processor training ended, now you couldn't review your own documentation coming in to clear your conditions to get to closing = nightmare. customers faxing in things 3-4x but review group telling you nothing was received. we got beat up and by other processors' customers, we never got to speak with our own customers
    Bonuses were promised for getting processors who bailed pipelines to the closing table, then bonus was an issue
    10+ years loyalty meant nothing when things got slow, now we weren't family anymore that all started together @ 55 Haddonfield Rd, now we became targets to reduce the huge work force that was hired when PHH was making all that $ using predatory lending when the getting was good
    Employees who took voluntary separation packages for allot of $ were allowed to return to work - all they had to state was that they didn't go to work for a competitor - what kind of message did that send to those of us who stayed?

    Advice to ManagementAdvice

    You broke the heart of many that trusted what you told us fresh out of college, loyal and naïve
    Treat your employees the same way when things are busy as they are when they slow down, it's not our fault if you hired too many in the throws of greedy predatory lending
    STOP hiring in the front door and firing out the back door > reputation is shot
    Restore the PHH reputation you had @ 55 Haddonfield Rd when people wanted to work there

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. Mortgage Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mortgage Advisor in Denver, CO
    Current Employee - Mortgage Advisor in Denver, CO

    I have been working at PHH Corp full-time (more than 5 years)

    Pros

    Great Company to work for, Commission Comp Plan good. Great Culture. Made you feel like part of the Family

    Cons

    Not a lot of room for advancement unless you lived by there Corporate office or by one of there main Operations Centers

    Advice to ManagementAdvice

    Keep the course

    Recommends
    Positive Outlook
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