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Tough place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at PHH Corp full-time for more than 3 years

Pros

This is a good place to learn. There is a lot going on and short deadlines.

Cons

Upper Management has not shared their goals or vision of where the Company needs to go. There is a churn of senior management that leaves the team unsettled due to changing priorities.

Advice to ManagementAdvice

Tell the employees where you want to take the company and how you want to get there. Provide transparency regarding goals and employee reviews.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

13 Other Employee Reviews for PHH Corp (View Most Recent)

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  1. 2 people found this helpful  

    Why I left - since no one bothered with an exit interview....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Underwriter  in  Jacksonville, FL
    Former Employee - Underwriter in Jacksonville, FL

    I worked at PHH Corp full-time for more than 5 years

    Pros

    I was one of few that wasn't being watched like a hawk....

    Cons

    In order to meet the # of files we were required to work per day, I came in early, worked late, worked thru breaks and lunches, just to break even and not once was recognized for it. I am a very hard worker, so it wasn't that I was struggling with getting the work done in time...it was that the amount of work expected to do was unreasonable...then they INCREASED the number of files we had to do, in addition to telling us we had to be available to answer all of the LP's questions and basically be at their disposal, AND do our files 99% accurately. Late last year they told us about "all of the great jobs and opportunities that will be available so to watch for them and post". People that I know that have posted have been told a # of inconsistent and irregular things for not being chosen...such as not having any management experience for an "Assistant Supervisor's" job, or not having the right sign-off....then they turn around and give the job to a Loan Processor with NO underwriting experience AND NO management experience....only thing going for them is being friends with the Manager...and this goes ON and ON and ON...it's amazing the favoritism and nepotism that goes on here....one manager has bounced around from department to department for the 3 years I have been there...not spending enough time anywhere to make an impact, but because she is friends with the Manager, she is allowed to do what she wants. The supervisors, in general, treat employers like DIRT....I have NEVER worked anywhere where sups and managers and VP's alike will walk past people and not even smile or say "hello", no acknowledgement, nothing. The click is ridiculous and THOSE are the only people that get selected for anything. They started handing out "quality" awards and when I inquired as to how to qualify for the award....never got an explanation....was told they could not provide our quality scores, yet they were giving out awards for "top" quality. When I asked.."then how can you give out quality awards when you don't have scores", I just got a laugh and a comment that the awards "didn't mean anything, that it was just to appease New Jersey to SAY they were giving out recognition". SERIOUSLY????????? WHAT value does an award have when you are just handing them out willy nilly??? A WHOLE LOT of opportunity for Glen and his team to make improvements at this site...this is low hanging fruit stuff!! But he's only been to visit on 2 occasions to make promises, then nothing gets done. Employees have expressed their concern about the treatment they've received by sups and managers and how no one wants to come forward for fear of retlaliation...... I am one that if I had an issue, I would NEVER bring it to HR or anyone's attention because I saw too many times when others who did were suddenly on someone's "list" and their lives were made very difficult. Yet the promise was made that this was not going to be tolerated and people needed to feel comfortable coming forward..... people still don't come forward because Glen's not there and he doesn't know what's really going on when he's not....he apparently trusts the management in the Jacksonville office, and that is his first mistake!! PAY is another issue... we have been telling them for quite some time that the underwriters are underpaid. Yet while the LP's continue to get pay bumps and raises, bonuses, weekly parties, and all kinds of recogntion, the underwriters get NOTHING. As a result, underwriters are leaving by the droves for greener pastures, but management just turns a blind eye like it's not happening and they don't know why we are leaving!! Amazed at this place and how they are able to keep the doors open....the doors are revolving, especially with the LP's that it seems they pick up literally off the streets with NO experience and don't know how to talk on the phone, how to e-mail people professionally, or how to even ACT in a professional environment....yet they expect them to talk with very high level employees at the investors, and to speak with very intelligent and wealthy clients that are trying to get a mortgage.....no end to my amazement.

    Advice to ManagementAdvice

    I have none....you apparently think you know what you are doing and are on your own paths, without the input from your employees on the front line. So, deal with your poor employee surveys and continue to "wonder" why employees are so unhappy, ask for our feedback, then ignore us....at least in the Jax office!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    THE SO SO PHH

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Sparks, MD
    Current Employee - Anonymous Employee in Sparks, MD

    I have been working at PHH Corp

    Pros

    the benefits are great and the willingness to allow for time off when needed.

    Cons

    management never takes advise or listens and when they do they take credit for those ideas. underpaid and overworked.

    Advice to ManagementAdvice

    listen to the workers do not just drive the company down morally.

    Disapproves of CEO
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