PHH Mortgage

  www.phhmortgagesolutions.com
  www.phhmortgagesolutions.com
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  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Underwriter  in  Jacksonville, FL
Current Employee - Underwriter in Jacksonville, FL

I have been working at PHH Mortgage full-time for more than a year

Pros

Clean working environment, insurance coverage and paid time off.

Cons

Training is poor and no one will assist you once you hit the floor. Just need to figure stuff out yourself with the incomplete guidelines provided. Software is outdated (with glitches that aren't getting addressed), work stations are not ergonomic (no keyboard trays and all the chairs seem to be broken, can't adjust them) and poor middle management.

Advice to ManagementAdvice

Training needed for management. They have no idea how to communicate and upbuild their team (basically get ignored until they want you to do something for them).

Recommends
Neutral Outlook
Approves of CEO

142 Other Employee Reviews for PHH Mortgage (View Most Recent)

Sort: Rating Date
  1.  

    Great Company BUT...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Processor Trainee  in  Jacksonville, FL
    Current Employee - Loan Processor Trainee in Jacksonville, FL

    I have been working at PHH Mortgage full-time for more than 8 years

    Pros

    Best Cafe, Gym and atmosphere.. No one mico-manages

    Cons

    Low Pay. for all positions not as nice when it was Cendant Mortgage. At least they could take away the dress code for such low pay.

    Advice to ManagementAdvice

    BE COMPETITIVE STOP STRESSING PROCESSORS AND RAISE PAY

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Ongoing change in a tough market

    • Career Opportunities
    Former Employee - Director  in  Mount Laurel, NJ
    Former Employee - Director in Mount Laurel, NJ

    I worked at PHH Mortgage full-time for more than a year

    Pros

    Friendly co-workers who really go out of their way to help and get things done right. Decent corporate atmosphere if you like corporate atmospheres. Very knowledgable people within the mortgage industry. Smart technology leads and focuse on customer experience. Decent pay.

    Cons

    Tons of turnover as of late. Folks get fired in blocks of hundreds at times. Veery slow to get projects moving along. Not focused on innovation. Bonuses were never paid. Lots of last minute deals being done to keep things afloat.

    Advice to ManagementAdvice

    More "town halls". More transparency. Manage the business.

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