There are newer employer reviews for PHH Mortgage
There are newer employer reviews for PHH Mortgage

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Helpful (1)

Okay

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Underwriter in Jacksonville, FL
Current Employee - Underwriter in Jacksonville, FL

I have been working at PHH Mortgage full-time (More than a year)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

Clean working environment, insurance coverage and paid time off.

Cons

Training is poor and no one will assist you once you hit the floor. Just need to figure stuff out yourself with the incomplete guidelines provided. Software is outdated (with glitches that aren't getting addressed), work stations are not ergonomic (no keyboard trays and all the chairs seem to be broken, can't adjust them) and poor middle management.

Advice to Management

Training needed for management. They have no idea how to communicate and upbuild their team (basically get ignored until they want you to do something for them).

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  1. Helpful (1)

    Great Company BUT...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loan Processor Trainee in Jacksonville, FL
    Current Employee - Loan Processor Trainee in Jacksonville, FL

    I have been working at PHH Mortgage full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Best Cafe, Gym and atmosphere.. No one mico-manages

    Cons

    Low Pay. for all positions not as nice when it was Cendant Mortgage. At least they could take away the dress code for such low pay.

    Advice to Management

    BE COMPETITIVE STOP STRESSING PROCESSORS AND RAISE PAY


  2. Helpful (4)

    hamster on a wheel

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Processor in Jacksonville, FL
    Former Employee - Loan Processor in Jacksonville, FL

    I worked at PHH Mortgage full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    endless overtime, decent salary and bonuses, encourage healthy work life balance lots of internal opportunity if you put in your time

    Cons

    killer stress, the vp will state that a 40 to 45 loan pipeline is optimal for getting the work done and keeping in good with the client bankers, but reality is that its such a revolving door that when your teammate cant take any more of that last former teammate's loans and walks out the door it'll soon be your turn to ask "how do I get rid of 65 to 70 loans and get off this treadmill?" they are bottom line beholden and supervisors are compensated by how hard they crack the whip, lots of bad attitudes and grumbling. Always a fresh class of 40 being trained to replace the last 35 that burnt out in 3-6 months.

    Advice to Management

    you are who you are, you will not change. No advice will be listened to.


There are newer employer reviews for PHH Mortgage
There are newer employer reviews for PHH Mortgage

See Most Recent

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