PHH Mortgage

  www.phhmortgagesolutions.com
  www.phhmortgagesolutions.com
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Loan Originator

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at PHH Mortgage

Pros

For those starting out, they do provide excellent training. They treat their employees fairly well, but unevenly depending on which department you are in.

Cons

New Management in place seems to be solely focused on selling the company then managing the work force. It's difficult for a company of this size to manage due to the cyclical nature of the business, so they have let many people go in the last 2 years.

Negative Outlook
Disapproves of CEO

142 Other Employee Reviews for PHH Mortgage (View Most Recent)

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  1. 3 people found this helpful  

    Former Loan Processor Mount Laurel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Slave  in  Mount Laurel, NJ
    Current Employee - Slave in Mount Laurel, NJ

    I have been working at PHH Mortgage full-time for more than 3 years

    Pros

    The people that I met in the 4yrs I worked there were amazing. .all gone due to layoffs or seeing how bad this company was so they left.. Very sad and disappointing. I did learn 3 different positions while I was there which was great but my last position I had I was "forced" into due to Correspondent Channel purposefully being shut down. But what a wonderful group of team players I had the pleasure to meet and become friends with.

    Cons

    I don't know where to begin. Management was horrible, never around for tough decisions that workers could not make or were not allowed to make. As a LP I witnessed people crying, slamming their desks, getting up to leave for a break or just never coming back, watching people walk down to the lobby for ambulances because they were embarrassed to be taken out on a stretcher from anxiety attacks. People going on leave from anxiety most likely due to having a pipeline of 80 loans all while doing 4-5 reports a day for management for rate expirations where you were written up and fired after a certain amount of write ups. . PHH hired people off the street for loan processing with no experience. Myself and other experienced mortgage professionals were thrown in a class with these people who were ignorant and disrespectful to the trainer, people in the class on their phones and tablets playing games,shopping online and being late to class in morning and after lunch. The only reason I mention this is when they got up on the floor they were deer in head lights, stayed for 3 months just enough to build a significant pipeline to turn around and leave, which created reassigns for the REAL loan processors to take over. NIGHTMARE. Ridiculous customer service goal of 95% when all the blame was on you no matter what happened in the process...from the loan officer acting rude to the appraisal coming in low to our own management not being around for help when borrowers were at the table to subordinations taking 4 months to come back..... That was ALLLLLL the processor's fault, but the loan officers got paid on closed loans no matter what. Rearrangement of comp plan was so confusing that processors said "well looks like I'm depending on OT from now on" Horrid place to work. Company is being run into ground. If you have plans to get a job here or a recruiter calls you don't do it. Horrible management that lookout for friends and talk behind your back, start drama and are incompetent. I've worked in the mortgage biz for 15 yrs and have never seen anything like it. most unproffesional company I have ever had the displeasure to work for. Being investigated now for mortgage insurance kickbacks. Just a shady shady company.

    Advice to ManagementAdvice

    You're not management in the real sense of the word. Stop playing on your cell phones, texting and IM'ing your other "management" friends and take time to answer questions. I have never met a more unprofessional, immature group of teenagers in my professional career.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Processing Assistant  in  Mount Laurel, NJ
    Current Employee - Loan Processing Assistant in Mount Laurel, NJ

    I have been working at PHH Mortgage as a contractor for less than a year

    Pros

    No micro managing, an abundance of hours, ample overtime

    Cons

    Not much room for free time

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
    No opinion of CEO
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