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customer service associate

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Associate  in  Indianapolis, IN
Current Employee - Customer Service Associate in Indianapolis, IN

I have been working at PNC Financial Services Group full-time for more than 3 years

Pros

pay and benefits. Great enviroment to work in and very customer service oriented. Can grow in the company fast, Great opportunities. Rewarded and Recognition. Excellent Workplace.

Cons

A bit stressing but duable. Alot of responsibility. expectations are high so its hard to keep up with.

Recommends
Positive Outlook
No opinion of CEO

Other Reviews for PNC Financial Services Group

  1.  

    great experience in my field!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern  in  Philadelphia, PA
    Current Employee - Intern in Philadelphia, PA

    I have been working at PNC Financial Services Group as an intern for less than a year

    Pros

    good training opportunities for students

    Cons

    not really flexible in terms of technology

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Customer Service Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Associate  in  Chicago, IL
    Current Employee - Customer Service Associate in Chicago, IL

    I have been working at PNC Financial Services Group full-time for more than 8 years

    Pros

    Great benefits, 401k, dental, health, vision, etc...

    Cons

    Pay is terrible with unrealistic expectations so they don't have to give you a raise.Not allowed to make mistakes, must do things right the first time...last time I checked I was human.No opportunity to move up. Managers do whatever they want and get time off whenever they want especially holidays. No one monitors them, yet when you ask for a weekend off they say no and tell you "it's a business decision." Constant fear of being fired for not making goals. They have a scoring system called CIQ where they call your customers to make sure they had exceptional service. If a customer is mad for any reason and you do a transaction for them and they call the customer, the customer most of the time doesn't understand they are rating you and the transaction you did. They could be upset about rates or fees or life in general. So you end up getting a bad score and getting in trouble for it. Even if you did everything right. It's a way not to have to pay bonus. Branches are so short staffed...and how they staff makes zero sense. A branch that has 4,000 transactions a month will have the same staff if not more than a branch that does 12,000 transactions a month. And then they compare you to the branch that more staff /less transactions when your CIQ scores are bad because customers had to wait. They also ask employees to "rate" the company twice a year. However if you say anything less than perfect you get punished and action planned to death. They dont want to hear the truth.

    Advice to ManagementAdvice

    So many people in the Chicago-Wisconsin area have left the company...maybe upper management should listen to the little people at the branches.

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