PNC Financial Services Group

  www.pnc.com
  www.pnc.com
There are newer employer reviews for PNC Financial Services Group

 

Heck No Dont Do it

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Philadelphia, PA
Current Employee - Customer Service Representative in Philadelphia, PA

I have been working at PNC Financial Services Group part-time (less than an year)

Pros

Working with good team as in the people you work with not the Managers

Cons

Manager dont care about you, PNC tell you one thing when you start training and as soon as you get to the branch its whatever the branch Manager say.... I help out at dif branchs and all the Manager do whatever they want and some dont go by the PNC rules..... And you work parttime with 26 hours a week but they have you working 6 days a week with 3 to 4 hours a day... spend more money on gas getting to work for only 3 hours a day...

Advice to ManagementAdvice

Really take the time to see what going on with your staff at the branch with your eyes not what an email say or word of mouth... start paying CSR more because we do more then a teller and about the same as a FSC and get paid no where need them!!

Doesn't Recommend
Neutral Outlook
Approves of CEO

1241 Other Employee Reviews for PNC Financial Services Group (View Most Recent)

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  1.  

    Good people....Poor upper management.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banker in Chicago, IL
    Current Employee - Banker in Chicago, IL

    I have been working at PNC Financial Services Group full-time (more than 5 years)

    Pros

    Benefits are good. Can certainly meet some great customers and develop good relationships. If you get into a solid branch with little banker competition, you can make decent incentive. But that is very rare. Bank holidays are nice and you can still purchase a week of vacation which is worth it to most, but only if approved by the branch manager.

    Cons

    Upper management is looking to cut costs everywhere since they lost all the overdraft fee income among other things. Customers are squeezed for every cent they have ($10 for a cashier's check? REALLY?) They short the branches of full staffing to save every penny they can and then have a fit if your customer services scores aren't up to par. Management knows customer traffic is shrinking and is promoting ATM and electronic use to cut costs. It's funny b/c they tell us how great it is, but then they are promoting something that will put almost everyone in the branch out of work. In every position but teller, you'll have a list of reports and forms to fill out to keep track of your time and micro manage you until they're blue in the face. Don't look for a raise no matter how well you do. Most managers do not do much besides micro manage and threaten write ups....But as I said, there are a few that will go out on a limb and support thier branch and employees. Branch hours are inconsistent around the whole territory. If you're looking for a branch manager position, lately most hires have come from outside PNC. If you want to move up, you have to go somewhere outside of the company as they rarely promote and have ELIMINATED most of the assistant branch managers from branches. I do want to add that I have heard and seen the culture is a much different and more employee friendly when you get out east, away from the Wisconsin-Chicago market. I'm sure that's a direct reflection of the current uninspiring area management trying to take over the market by force. There is an Employee Engagement survey twice a year, but if you answer honestly, you'll be hounded and harrassed until you get tired of it and just give 5's so that they leave you alone....for a minute.

    Advice to ManagementAdvice

    Take a look at the production of your employees and treat them as valued people. Make employee comments and concerns a real target of focus instead of just acting like they matter. It's sad how low employee morale is around the whole area. Everyone has their eyes and ears open just waiting for the next nonsense to present itself.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Job description

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Advisor in Baltimore, MD
    Former Employee - Financial Advisor in Baltimore, MD

    I worked at PNC Financial Services Group full-time (more than 5 years)

    Pros

    Good benefits. Not so good working environment . too much of back stabbing and very big lack of communication between departments.

    Cons

    Bad management. No concern for employees. True corporate cruelty towards employees.

    Advice to ManagementAdvice

    Please get rid of the managers who have no clue about management.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
There are newer employer reviews for PNC Financial Services Group

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