PNC Financial Services Group

  www.pnc.com
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Customer Service Associate

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Service Associate  in  Chicago, IL
Current Employee - Customer Service Associate in Chicago, IL

Pros

Great benefits, 401k, dental, health, vision, etc...

Cons

Pay is terrible with unrealistic expectations so they don't have to give you a raise.Not allowed to make mistakes, must do things right the first time...last time I checked I was human.No opportunity to move up. Managers do whatever they want and get time off whenever they want especially holidays. No one monitors them, yet when you ask for a weekend off they say no and tell you "it's a business decision." Constant fear of being fired for not making goals. They have a scoring system called CIQ where they call your customers to make sure they had exceptional service. If a customer is mad for any reason and you do a transaction for them and they call the customer, the customer most of the time doesn't understand they are rating you and the transaction you did. They could be upset about rates or fees or life in general. So you end up getting a bad score and getting in trouble for it. Even if you did everything right. It's a way not to have to pay bonus. Branches are so short staffed...and how they staff makes zero sense. A branch that has 4,000 transactions a month will have the same staff if not more than a branch that does 12,000 transactions a month. And then they compare you to the branch that more staff /less transactions when your CIQ scores are bad because customers had to wait. They also ask employees to "rate" the company twice a year. However if you say anything less than perfect you get punished and action planned to death. They dont want to hear the truth.

Advice to ManagementAdvice

So many people in the Chicago-Wisconsin area have left the company...maybe upper management should listen to the little people at the branches.

Other reviews for PNC Financial Services Group

  1.  

    The company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Communications Intern  in  San Francisco, CA
    Former Employee - Corporate Communications Intern in San Francisco, CA

    Pros

    This is a good place to work and pay is good.

    Cons

    There is a real stuffy environment.

    Advice to ManagementAdvice

    Stop being so hierarchal

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Trust Processor III

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trust Processor III  in  Cleveland, OH
    Former Employee - Trust Processor III in Cleveland, OH

    Pros

    Different variety of job duties. Change is always happening.

    Cons

    No help from management or HR when issues arise.

    Advice to ManagementAdvice

    Act like real Management. Do not place people into a management position if they are not qualified.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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