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PNC did not invest in it's employees. It was obvious they did not care about my salary, career progression, or growth.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Financial Consultant  in  Chicago, IL
Former Employee - Financial Consultant in Chicago, IL

I worked at PNC Financial Services Group full-time for more than a year

Pros

Strong network of people, good work life balance

Cons

Very little room for growth and little interest in developing employees. I was partially paid on commission, and when tellers referred clients to us, part of my commission went to them, which I was fine with. However, I found out that the tellers never even got paid off of those referrals so essentially a portion of that commission was disappearing for no one to see on their paychecks.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

Other Reviews for PNC Financial Services Group

  1. 2 people found this helpful  

    Customer Service Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Associate  in  Chicago, IL
    Current Employee - Customer Service Associate in Chicago, IL

    I have been working at PNC Financial Services Group full-time for more than 8 years

    Pros

    Great benefits, 401k, dental, health, vision, etc...

    Cons

    Pay is terrible with unrealistic expectations so they don't have to give you a raise.Not allowed to make mistakes, must do things right the first time...last time I checked I was human.No opportunity to move up. Managers do whatever they want and get time off whenever they want especially holidays. No one monitors them, yet when you ask for a weekend off they say no and tell you "it's a business decision." Constant fear of being fired for not making goals. They have a scoring system called CIQ where they call your customers to make sure they had exceptional service. If a customer is mad for any reason and you do a transaction for them and they call the customer, the customer most of the time doesn't understand they are rating you and the transaction you did. They could be upset about rates or fees or life in general. So you end up getting a bad score and getting in trouble for it. Even if you did everything right. It's a way not to have to pay bonus. Branches are so short staffed...and how they staff makes zero sense. A branch that has 4,000 transactions a month will have the same staff if not more than a branch that does 12,000 transactions a month. And then they compare you to the branch that more staff /less transactions when your CIQ scores are bad because customers had to wait. They also ask employees to "rate" the company twice a year. However if you say anything less than perfect you get punished and action planned to death. They dont want to hear the truth.

    Advice to ManagementAdvice

    So many people in the Chicago-Wisconsin area have left the company...maybe upper management should listen to the little people at the branches.

  2.  

    The company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Communications Intern  in  San Francisco, CA
    Former Employee - Corporate Communications Intern in San Francisco, CA

    I worked at PNC Financial Services Group full-time for less than a year

    Pros

    This is a good place to work and pay is good.

    Cons

    There is a real stuffy environment.

    Advice to ManagementAdvice

    Stop being so hierarchal

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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