PNC Financial Services Group

  www.pnc.com
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6 people found this helpful  

Generally a mediocre experience thus far with hope for a better future.

Financial Sales Consultant (Current Employee) Pittsburgh, PA

Pros-The benefits package is decent (not "great").
-The opportunity for advancement DOES exist. I received my first promotion in less than the year they initially tell you that you need to be in a position to consideration for moving upward.
-The organization is growing rapidly, and it's exciting to be part of what WILL be the nation's largest bank within a decade.
-Lateral transfers are relatively easy to secure.
-The organization is very progressive with respect to the benefits offered for LGBT individuals and our domestic partners.
-The computer-based training and on-site training are both very informative.
-The organization is very "green".
-PNC is very committed to helping Pittsburgh achieve greatness in its latest renaissance; our new Downtown tower will really help to jump-start even more retail and housing growth there.
-Many branch managers (not all) seem to be very effective in their roles and are great at engaging their teams.
-I have great faith in the leadership capabilities of Jim Rohr and most other executives as we strive to make PNC a household name from Portland, ME to Portland, OR in the coming years.
-We enjoy roughly 50% market share dominance in Pittsburgh, our home market.

Cons-The salaries paid are below-average relative to other financial institutions, which encourages talent to jump ship to competitors once they have been well-groomed. Pittsburgh isn't THAT "dirt cheap" anymore.
-Your vacation days don't roll over, yet you're not paid for them AND you often aren't able to take the time off given due to scheduling conflicts and staff shortages. Why even give us vacation time at all?
-Requiring a branch to have an overall Gallup score of 4.87/5.00 in order for employees to share in a mediocre bonus is very Draconian. If a client is having a rough day or is just unhappy with PNC in general due to prior problems with other associates/branches they may give you a less than favorable ranking, and you are lambasted for this, even if you provided examplary service.
-Instead of focusing on helping you to capitalize upon your strengths your weaknesses are magnified, and you are made to feel woefully inadequate. If I'm excellent at securing investment referrals but awful at generating successful loan business while my colleague is the inverse then why not prime us to each capitalize upon our respective strengths for the betterment of the branch to help EMPOWER us instead of making us feel worthless?
-You are not given breaks and are often pressured to work through part of and/or interrupt your half-hour lunches to service clients so that they won't get mad about being in line and hurt our C.I.Q. scores, thereby making you look badly as an employee and ruining your chance at the quarterly C.I.Q. bonus. When you work a 9- or 10-hour day of non-stop sales that can be very draining.
-Working Saturdays at other branches where the existing clientele resents you for not being a "regular" bank employee is never a pleasant experience.
-You can't take computer-based training courses from home, and I can't focus on them at work when I'm interrupted by clients coming into the branch and walking up to my window every 30 seconds to get change for the parking meters.
-It wasn't clearly-communicated to me that "cold-calling" was an active part of this role. I can sell anything to someone seated in front of me, but calling someone at random and having to engage them is something that's always made me feel very uneasy.

Advice to Senior ManagementStop treating your employees as if we should be "grateful we have a job given the economy". You should be grateful to have US working hard to try to generate sales, enhance your bottom line, and recruit new business. Instead of paying us $20,000/year, not giving us breaks, making us feel guilty about taking vacation time, pressuring us to drop our PPOs in favor of a HDHP with a HSA to save money for you, etc. why not show us a bit of love every now and then? I love the organization overall, but I feel as if that love isn't reciprocated, which hurts inside. It really does.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Financial Sales Consultant I

    Financial Sales Consultant (Current Employee) Columbus, OH

    I have been working at PNC Financial Services Group full-time for less than a year


    Pros: customer service, organization, competitive, opportunity Cons: stress:pay ratio is not a positive one Yes, I would recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    An amazing job to have

    Customer Service Associate (Current Employee) Fairfax, VA

    I have been working at PNC Financial Services Group full-time for more than 5 years


    Pros: People are very nice and willing to help you. Customer service is very important to the company. They offer you a… Cons: Sales is very important to being successful. You don't really need to… Advice to Senior Management: Keep doing what you're doing because it is working. Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
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