There are newer employer reviews for PNC Financial Services Group

3 people found this helpful  

Management styles focus on belittling employees

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Financial Services Consultant  in  Pittsburgh, PA
Former Employee - Financial Services Consultant in Pittsburgh, PA

I worked at PNC Financial Services Group full-time for more than 3 years

Pros

Pros? If you want a job, they'll probably hire you if you can be bonded. Yes they offer benefits. If you are looking for some income while you look for decent employment elsewhere; they'll hire anyone and everyone.

Cons

This is for CSRs; specifically people seeking employment in the call centers. If you want to work for PNC you'd better negotiate your salary well in the first interview, because you will never get a raise. When you first start working for the company you'll encounter a lot of smoke and mirrors when you try to follow up on the touted 'opportunities for advancement'.

PNC tends to employ embittered management throughout the call centers and the majority of the managers I encountered can be pretty petty. They tend to pass quick judgement about their groups without doing any research about their employee's skills. I actually had a manager promise me that if I was "good' for a week, she'd teach me how to open word on the computer. I don't know why she thought I couldn't open word, or what she thought my skills were, but it was pretty disheartening since this was the woman who was supposed to help place me in the company.

The overall management style focuses on belittling, and I have had managers make up stories about customer complaints against me (one common trick is to pull up a form letter in word) just for an excuse to degrade me during the weekly one on one meetings they are forced to have with the employees. If you call HR with a concern about your treatment, your future is grim, and your environment will worsen. I made the mistake of doing that and had bullying managers follow me around the company demanding meetings to tell me how awful I was.

I found myself completely deprived of all self esteem by the time I left the company. When I worked there, I was constantly stressed and worried I'd loose my low paying job because the managers I'd worked for convinced me I was a useless person. If you want to work for this company, I'd suggest not taking anything your managers say to heart, that's what they want you to do, so you stay in the call center, which is a pretty awful job without all of the petty management techniques.

Advice to ManagementAdvice

Re-evaluate your management strategies. Fostering happy employees will get you a lot farther.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

1104 Other Employee Reviews for PNC Financial Services Group (View Most Recent)

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  1.  

    Decent for Short term, but the salaries are much to be desired...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller Supervisor  in  Chicago, IL
    Former Employee - Teller Supervisor in Chicago, IL

    I worked at PNC Financial Services Group full-time for more than a year

    Pros

    Benefits, Flexible Scheduling, Convenient Locations, Career

    Cons

    Lack of knowledge from the higher ups, this mainly goes for the corporate benefits department. LOW pay, even when promoted.

    Advice to ManagementAdvice

    From my former employment as well as being a customer currently still - please make sure all of the employees are well versed in policies and procedures. It appears that all employees are not on the same page with their knowledge, and offer contradicting information to customers, and employees

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    I worked there for 5 years and by the end of my time with them, I felt unwanted and forgoten.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Sales Consultant  in  Washington, DC
    Former Employee - Financial Sales Consultant in Washington, DC

    I worked at PNC Financial Services Group full-time for more than a year

    Pros

    They have 401k matching, pension, and 2 weeeks vacation starting out.

    Cons

    The bureacracy has become unbearable over the past few years as the bank has grown to one of the largest in the nation. Too much office politics and managers don't care about you as a person, just an employee. They want you to put work before everything else in your life. They say they care, but they really don't.

    Advice to ManagementAdvice

    Stop being such "company heads" and start using your own heads.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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