PNC Financial Services Group

  www.pnc.com
  www.pnc.com
There are newer employer reviews for PNC Financial Services Group

 

Great company, branch management could use work.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Associate II in Cincinnati, OH
Current Employee - Customer Service Associate II in Cincinnati, OH

I have been working at PNC Financial Services Group full-time (more than 3 years)

Pros

Great company as a whole. Good values and a place where you can be proud to work. Support outside of the branch level is easy to get.

Cons

Some people that have been employees for a very long time are often the ones who don't adapt well to progression and change. They're often the most difficult to work with and unfortunately latch on to their position and do the bare minimum while other hardworking up and comers have to sit by at low salaries and wait for one of them to retire.

Advice to ManagementAdvice

Happy employees make happy customers, which make great CIQ scores

Recommends
Neutral Outlook
Approves of CEO

1241 Other Employee Reviews for PNC Financial Services Group (View Most Recent)

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  1.  

    Disappointing Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Training & Development Specialist in Columbus, OH
    Current Employee - Training & Development Specialist in Columbus, OH

    I have been working at PNC Financial Services Group full-time (more than 5 years)

    Pros

    Compensation is competitive, benefits are pretty good. Work arrangements can be flexible. Stated commitment to community involvement and environmental concerns.

    Cons

    Management is ineffective, merit increases are a joke (<2% for outstanding performance?). Short-sighted focus on short-term numbers instead of long-term performance and value. Career opportunities are unfairly applied (playing favorites).

    Advice to ManagementAdvice

    Senior management needs to be aware of the dissonance in their communication -- raving about quarterly/annual results and profits, but giving miniscule merit increases and outsourcing entire departments.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Branch Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PNC Financial Services Group full-time

    Pros

    Good training and tools to do the job

    Cons

    very low pay for employees, always running on thin staff, demanding customer service expectations that are not measured in a fair manner. Micromanagement, senior management talks down to employees and are not accountable for employee engagement as lower management is.

    Advice to ManagementAdvice

    Start treating your employees with respect and value their talents. Listen to the needs of each branch and support them to achieve all goals. Upper management only cares about the numbers and not the people. You will continue to lose talent if you don't hire compassionate, caring leaders.

    Doesn't Recommend
There are newer employer reviews for PNC Financial Services Group

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