There are newer employer reviews for PNC Financial Services Group
There are newer employer reviews for PNC Financial Services Group

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customer service driven

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Neutral Outlook
Approves of CEO

I have been working at PNC Financial Services Group full-time (Less than a year)

Pros

paid training , company cares for your success. Salary with incentive opportunities

Cons

depending on management, branch can be a poor place to work

Other Employee Reviews for PNC Financial Services Group

  1. Great potential to learn and grow.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great potential to learn and grow. Employer contribution to 401k and benefits, vacation, paid time off, paid holidays, great hours. Growing company that strives to be at the forefront of technology in banking.

    Cons

    Salary/compensation aren't commensurate with regards to the vast amount of responsibilities you have. Healthcare benefit options are changing. Less, more expensive options are being given to employees.


  2. Helpful (1)

    Overburdened with non-customer service/non-revenue producing initiatives and greatly unappreciated.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager
    Current Employee - Branch Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at PNC Financial Services Group full-time (More than 8 years)

    Pros

    Clean work environment, much better than National City. Because it is a large company employing lots of folks, it is easy to find fellow colleagues with whom you can establish good friendships.

    Cons

    PNC believes that they focus on excellent customer service, however, there is a great disconnect between the real branch environment and reporting given to senior management. Management holds branches accountable to unrealistic customer service parameters, and additionally does not give the branch the power to fully manage to these parameters. Also, large disconnect between large marketing initiatives and sales results seen in branches - marketing has no impact. Career environment founded in cronyism rather than meritocracy. Promotions not based on merit and results, rather who is known to look good, do as little work as possible, and fluently talk hollow corporate speak.

    Advice to Management

    Change Gallup rating parameters so they are realistic. Give branches total true control over P&L. Listen to branch staff. Otherwise, management is basing their corporate decisions on fallacy.


There are newer employer reviews for PNC Financial Services Group
There are newer employer reviews for PNC Financial Services Group

See Most Recent

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