PNC Financial Services Group
3.2 of 5 889 reviews
www.pnc.com Pittsburgh, PA 5000+ Employees

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Northwest suburb of Chicago** your experience depends on the branch & the manager

Anonymous Employee (Former Employee)

I worked at PNC Financial Services Group full-time for more than 5 years

ProsVery customer service driven. In the retail segment, they used an outside company to survey customers. The surveying company randomly selected recent customers and called them to ask how their most recent experience was. Each Friday the results of the surveys were released. It was an exciting time and could help bring staff closer. Or depending on the branch and morale, it was a dreadful time. But, overall, I liked how focused PNC was on giving its customers/clients a great experience.
   I started with National City Bank and went through a conversion with PNC. I commend PNC for how smooth they made the employees experiences during this process.
   * With everything being said prior and with the cons I've listed, I still say that PNC is a good company to work for.

Cons* Be careful of downsizing. I was with a previous bank when PNC bought it. Throughout the transformation and merging of the two banks, PNC "cleaned house", brought in new management (from out of state even) who didn't know the community. They forced everyone to get inside the corporate box and not all communities will fit inside. Big city ideals are not looked upon favorably in a smaller town. Many clients left during or shortly after the conversion.
  Also, PNC is NOT comparable or competitive on salaries. I had to take a 23% cut in pay. They gave me a small time frame to look for a higher position with pay more inline with what I was making. But, in my search, I found few positions available and the ones I found were too far of a drive. For me, driving over 100 miles a day round trip to keep my current pay was not feasible. So, I was forced to accept the cut in pay in order to have a job.
  Lastly, I transferred to a new branch and, sadly, that was the worst decision of my career I've ever made. I immediately felt out of place and began looking outside the company for a new job. I did make the attempt to fit in by talking with upper management, only to realize that they were in the clique. The branch was very High School mentality. It's truly unfortunate. I have never encountered such silliness in all my years of working. Honestly, if I were to review PNC solely on my experience at my last branch, I would say PNC=pretty nasty corporation. But, in all fairness, I won't.

Advice to Senior ManagementWhen employees make the effort to change a branch's dynamic, work with them or they will move on.

No, I would not recommend this company to a friend

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  • Culture & Values
         
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Great organization, hard sales goals.

Business Banking Sales Specialist (Current Employee)
Pittsburgh, PA

I have been working at PNC Financial Services Group full-time for more than a year


Pros: PNC is a growing and innovative company. They have made big investments in technology, award-winning online banking platforms, their Treasury Management capabilities for business are… Cons: The pay grades are on the lower end of the scale and the sales goals for bonuses increase greatly each year. Their employee health insurance… Advice to Senior Management: Nurture inside talent. Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

I had a lot of fun working with clients, and overall professional development was good

Teller (Former Employee)
Washington, DC

I worked at PNC Financial Services Group part-time for more than a year


Pros: They give lots of training to the customer service representative… Cons: Our technology was often outdated and we suffered from a lot of downtime,… Advice to Senior Management: Invest in better technologies than what has been previously used; though retail banking isn't the… No, I would not recommend this company to a friend More

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