There are newer employer reviews for PNC Financial Services Group

Good Company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Teller in Chesterfield, MO
Former Employee - Teller in Chesterfield, MO

I worked at PNC Financial Services Group part-time (more than a year)

Pros

Good company with good management.

Cons

The company just need to pay more to their employees.

Recommends
Positive Outlook
No opinion of CEO
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  1. 1 person found this helpful

    Like in real estate, location is key.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Indianapolis, IN
    Current Employee - Customer Service Associate in Indianapolis, IN

    I have been working at PNC Financial Services Group full-time (more than a year)

    Pros

    Semi-set schedule, flexible vacation/personal time, good benefits.
    Excellent experience in customer service, crisis management, and loss prevention.
    Ability to move from part to full time is easy enough, but beware the glass ceiling with your position. You may be stuck there for longer than you want.

    Cons

    Nearly constant coaching for very trite matters. Intense focus on sales mixed with random Gallup surveys leads to policy inconsistencies and the feeling that goals can never be accomplished.

    Very poor work/life balance on the retail side. I have been advised to increase product knowledge outside of operating hours. Some clients have personal contact with managers, meaning that their days never end.

    Some branches have a regular ebb and flow of new money, others have to juice carrots. Hope and pray you're in the former, not the latter.

    Advice to ManagementAdvice

    Hire the right person for the branch, not just to put a body on the line.
    Chill out on sales. Not everyone who walks through your door is another opportunity. Some people just need a problem solved.
    Coaching should be used to encourage growth, not to fit a square peg into a round hole.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 5 people found this helpful

    Recruiting is just an assembly line. You're Better off working in a factory or call center!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in Cleveland, OH
    Current Employee - Human Resources in Cleveland, OH

    I have been working at PNC Financial Services Group full-time (more than 3 years)

    Pros

    The only pro is having bank holidays off. Perhaps the occasional free calendar or pen that they sometimes give out.

    Cons

    False promises of career advancement; Poor applicant tracking system; Unrealistic expectations and metrics to meet; Lunch breaks are almost non-existent; your career development is based on whether you're in the clique or not; Hard work and loyalty means nothing; Managers will move up whomever they were friends with in the branches first, over an employee who has been there for years; Some employees have three times the workload than others because they're more dependable - yet others who have 1/3 of that work get promoted. It's all about meeting numbers and deadlines, not about the employee as a person. A lot of lateral moves with no real career progression or salary increases. Equipment is outdated and cheap. Poor candidate experience due to being severely understaffed. Lack of communication regarding processes between Branch Managers and Recruiters.

    Advice to ManagementAdvice

    Hire "experienced and educated" team leads and managers with real college degrees. You are losing a lot of hard working, educated and dedicated employees due to unprofessional and uneducated team leads and managers. Their doors are usually always closed and all they care about is numbers and themselves. They are unprofessional and unreachable at most times, yet turn on the personality when their boss calls from out of town. They are not adding value or leadership to the company, which in turn causes a negative work atmosphere and a high turnover rate. Managers should be a role model of what PNC stands for, not playing the system just to get a pay check. It's very disappointing.

    Negative Outlook
    No opinion of CEO
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