PNC Financial Services Group

  www.pnc.com
  www.pnc.com
There are newer employer reviews for PNC Financial Services Group

1 person found this helpful  

What is the direction

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Branch Manager in Saint Louis, MO
Current Employee - Branch Manager in Saint Louis, MO

I have been working at PNC Financial Services Group full-time (more than 5 years)

Pros

Good healthcare coverage. Working hours are good. Wall Street likes the company right now. Good technology available to consumer customers.

Cons

Very high turnover. Goals are built on all of the lines of business working together, and that doesn't happen when many of the Investment positions, and Mortgage positions are consistently vacant. Branch Market leadership only used this market as a "stop over" to a different position, and really undermined morale. Little opportunity for career growth.

Advice to ManagementAdvice

Hold lines of business accountable for referrals back to the branch. Everything seems to fall back on the branch employees, and when that occurs, turnover levels increase dramatically. Be realistic of the expectations in new markets vs. established markets. You talk about Employee Engagement, and get data back on it, but the "good" data, may not be an accurate measure of the true feelings of the employees.

Doesn't Recommend
Positive Outlook
Approves of CEO

1240 Other Employee Reviews for PNC Financial Services Group (View Most Recent)

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  1. 2 people found this helpful  

    FSC Instore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PNC Financial Services Group full-time (more than an year)

    Pros

    Free checking account, discounted investment on PNC Stock, pay for select college courses, Salary job, plenty of vacation time and leave. Great chance to get into banking with no experience, and use it to build a career.

    Cons

    Work Saturday and Sunday. Work 10hrs a day and sometimes 7 days in a row rarely get two days off in a row, Inadequate training and leadership. Commission is horrible compared to what licensed FSC at traditional branches can make. Because in a traditional branch you would be considered a CSA, which is basically a way PNC avoids hiring a teller and an additional FSC. You are really doing the job of five people at times managing, sales, teller, marketing, and security. Basically you are lucky to bring home an extra $400 a month which highly underpaid for the amount of work you have to do. Goals are unrealistic and non uniform enforcement. Constant turn over of employees and managers which leaves alot of branches understaffed. Those who are doing well are failed to get promoted from with in which is why alot of people who stay for a couple years leave to other banks.

    Advice to ManagementAdvice

    Really need do a better job of training and selecting Branch Managers. You can't have managers in there complaining about their job everyday, and whose only words out their mouth is upper management wants this or that. You can't leave branches w/o a manager and then wonder why sales are down. To me it seems the in-store locations can be run w/o a branch manager and just increase the salary and commission for FSC and give them all management training.

  2. 1 person found this helpful  

    Pretty good, and getting better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA

    I worked at PNC Financial Services Group full-time

    Pros

    Note: I work at corporate headquarters, so these may not apply to branches, operations, or other customer facing areas.
    Depending on who you work for, work/life balance is very good.
    In spite of what some may suggest, the opportunity to move around within the organization is good for performers.
    They still do merit based pay raises.
    There is a building focus on improvement.
    For a bank, good job security. FTE reduction is always a last resort - the reason you haven't seen the headlines regarding layoffs for PNC like you have for other large financial institutions.

    Cons

    Technology is still a ways off from where it needs to be, but they are working on it. Example - no wifi, and they are only just this year upgrading from Windows XP.
    The culture is very set in its ways and does not react well to change. This results in a lot of under-utilized human capital. Example - finance experts spend far more time slicing and dicing in excel to transform data than actually conducting financial analysis.

    Advice to ManagementAdvice

    Increase emphasis on continued training.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for PNC Financial Services Group

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