There are newer employer reviews for PNC Financial Services Group
There are newer employer reviews for PNC Financial Services Group

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Helpful (1)

Like in real estate, location is key.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Associate in Indianapolis, IN
Current Employee - Customer Service Associate in Indianapolis, IN

I have been working at PNC Financial Services Group full-time (More than a year)

Doesn't Recommend
Negative Outlook
No opinion of CEO
Doesn't Recommend
Negative Outlook
No opinion of CEO

Pros

Semi-set schedule, flexible vacation/personal time, good benefits. Excellent experience in customer service, crisis management, and loss prevention. Ability to move from part to full time is easy enough, but beware the glass ceiling with your position. You may be stuck there for longer than you want.

Cons

Nearly constant coaching for very trite matters. Intense focus on sales mixed with random Gallup surveys leads to policy inconsistencies and the feeling that goals can never be accomplished. Very poor work/life balance on the retail side. I have been advised to increase product knowledge outside of operating hours. Some clients have personal contact with managers, meaning that their days never end. Some branches have a regular ebb and flow of new money, others have to juice carrots. Hope and pray you're in the former, not the latter.

Advice to Management

Hire the right person for the branch, not just to put a body on the line. Chill out on sales. Not everyone who walks through your door is another opportunity. Some people just need a problem solved. Coaching should be used to encourage growth, not to fit a square peg into a round hole.

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  1. Helpful (1)

    Company strives to develop its people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Development in Cincinnati, OH
    Former Employee - Director of Development in Cincinnati, OH

    I worked at PNC Financial Services Group full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Financially stable company that values its employees

    Cons

    I struggled to be taken seriously as a woman in the executive circle

    Advice to Management

    While the company has excellent policies in place to ensure that employees are treated respectfully, not all of those in upper management take them seriously.


  2. New Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PNC Financial Services Group

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Provide adequate training but when you do have questions management seems willing to help.

    Cons

    Work environment is negative and there seems to be no teamwork.


There are newer employer reviews for PNC Financial Services Group
There are newer employer reviews for PNC Financial Services Group

See Most Recent

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