PNC Financial Services Group

  www.pnc.com
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1030 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • No Opinion of CEO

 

Like in real estate, location is key.

Customer Service Associate (Current Employee) Indianapolis, IN

ProsSemi-set schedule, flexible vacation/personal time, good benefits.
Excellent experience in customer service, crisis management, and loss prevention.
Ability to move from part to full time is easy enough, but beware the glass ceiling with your position. You may be stuck there for longer than you want.

ConsNearly constant coaching for very trite matters. Intense focus on sales mixed with random Gallup surveys leads to policy inconsistencies and the feeling that goals can never be accomplished.

Very poor work/life balance on the retail side. I have been advised to increase product knowledge outside of operating hours. Some clients have personal contact with managers, meaning that their days never end.

Some branches have a regular ebb and flow of new money, others have to juice carrots. Hope and pray you're in the former, not the latter.

Advice to Senior ManagementHire the right person for the branch, not just to put a body on the line.
Chill out on sales. Not everyone who walks through your door is another opportunity. Some people just need a problem solved.
Coaching should be used to encourage growth, not to fit a square peg into a round hole.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

     

    Great hours and holidays for the most. Work with good people.

    Anonymous Employee (Current Employee)

    I have been working at PNC Financial Services Group


    Pros: Holidays hours etc are good. Enjoy customer relationships. Decent incentives. Cons: Very low pay. Highly concerned with customer focus scores. Sometimes those can be… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Recruiting is just an assembly line. You're Better off working in a factory or call center!

    Human Resources (Current Employee) Cleveland, OH

    I have been working at PNC Financial Services Group full-time for more than 3 years


    Pros: The only pro is having bank holidays off. Perhaps the… Cons: False promises of career advancement; Poor applicant tracking system; Unrealistic expectations and metrics to meet; Lunch breaks are almost non-existent; your career development is based… Advice to Senior Management: Hire "experienced and educated" team leads and managers with real college degrees. You are losing a lot of hard working, educated and dedicated employees… – I'm not optimistic about the outlook for this company… More
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