There are newer employer reviews for Pacific Gas and Electric

Helpful (2)

Dysfunctional company with decreasing opportunities

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Contractor - Consultant in San Ramon, CA
Former Contractor - Consultant in San Ramon, CA

I worked at Pacific Gas and Electric as a contractor (less than a year)

Doesn't Recommend
Neutral Outlook
No opinion of CEO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

Company is large and relatively stable since California's PUC will never let this investor-owned utility, the nation's largest, ever go under. It also offers both gas and electric service, given the company more clout. Management locations in San Francisco and San Ramon are excellent for both commuting and lifestyle. It's trying hard to burnish its reputation for safety and service. Decent benefits and average pay.

Cons

The San Bruno natural gas accident of a couple of years ago has shaken the company to its very foundations. It has a severe public relations problem and is trying hard to re-invent itself as a "safety first" company. But the company's processes are terribly disorganized and it has brought in a lot of expensive outside consultants who are wrecking havoc with a traditionally very collegial company culture. Politics reign supreme and everyone is watching their back, especially if they report to these outside consultants or their lieutenants.

Advice to Management

It's fine to put new systems in place and try to improve the company's processes, but it's reliance on aggressive and intemperate outside consultants is polluting a culture that worked hard for Californians for decades. It may well be that PG&E will face ever more municipal takeovers given the level of service and attitude of management. Meanwhile, many dedicated employees are losing faith with the company they thought they knew.

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  1. Helpful (1)

    Very stressful and not very rewarding job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fresno, CA
    Current Employee - Customer Service Representative in Fresno, CA

    I have been working at Pacific Gas and Electric full-time (more than 3 years)

    Negative Outlook
    No opinion of CEO
    Negative Outlook
    No opinion of CEO

    Pros

    The pay is excellent and while the benefits aren't as good as they were they are still better than most places.

    Cons

    The Call Center management is horrible. Unless you're a "yes man" you will be stuck in a dead end position forever.

    Advice to Management

    Stop trying to "positively discipline" good employees while not touching the ones playing the system. It creates the low morale and makes for unhappy customer service reps who make you look good.

  2. highly regulated business with no competitive pressures

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at Pacific Gas and Electric as a contractor (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The company faces virtually no competitive pressure and is a reasonably stable business.

    Cons

    Bureaucratic. Political. It really hinges upon the individual manager you work for. There is a tendency to respond to regulatory stakeholders rather than consumers.

    Advice to Management

    Innovate. Grow. Change. Adapt.

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