There are newer employer reviews for Pacifica Hotels
There are newer employer reviews for Pacifica Hotels

See Most Recent

Never even given a shot to succeed.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Executive Committee Manager in Los Angeles, CA
Former Employee - Executive Committee Manager in Los Angeles, CA

I worked at Pacifica Hotels full-time (Less than a year)

Doesn't Recommend
Neutral Outlook
No opinion of CEO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

Unique hotels in great markets and coastal locations.

Cons

Company is stuck in the dark ages as it pertains to technology & procedures. Not invested in their people. Few SOP's, disorganized, horrible training/orientation for new associates. Quick to dismiss employees instead of helping them become their best. High turnover. Just a mess.

Advice to Management

Invest in your people instead of cycling them through. You get out of people what you put into them. Improve your benefits - extremely lacking, especially for hourly associates. Get a Central Reservations office and an I.T. Helpdesk.

0 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
  1. Work here if you're happy with never growing in a corporation.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk in Pacifica, CA
    Current Employee - Front Desk in Pacifica, CA

    I have been working at Pacifica Hotels

    Pros

    To meet new people from all around the world. Friendly front desk staff and lovely housekeeping staff.

    Cons

    The downsides include poor management, a lousy restaurant, and mediocre maintenance.

    Advice to Management

    Senior management should pay attention to the needs of their employees. They should take the steps necessary to making the hotel a viable location for everyone.


  2. Simply Honest - Great Service Provider

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Laguna Beach, CA
    Former Employee - Anonymous Employee in Laguna Beach, CA

    I worked at Pacifica Hotels full-time (More than a year)

    Pros

    Great Guest Service Training provided. Family run but professional casual modern look. Little things, that are still FREE IN-ROOM for guests, ALWAYS great making them feel happy and not ripped off if location is already in prime setting. Cleanliness and attention to detail is superb !!!

    Cons

    Too many things FD people need to do compromising full attention to guest arriving or departing. Dated computer systems - but seem to work better than newer high-tech confusing flou flous. Listen to your guest service agents more !!! - They see it all, hear it all, deal with it all, know a lot ! Be more open to improvement and listen to your people !!! They wanne help you be better, more efficient and contribute to your very essential successes.

    Advice to Management

    Pay the "Little Guy" more who is - THE First FACE - your guests see and encounter !!! Pacifica Hotels provides awesome guest service training . If they could only realize more money and way more incentives for your *INCREDIBLE* guest service agents, then they will KEEP THESE GOLDEN PEOPLE around longer and make your regular and corporate return travelers "Feel even more at home" with the same faces who become FAMILY in a sense and keep on providing a *safe home* away from home for all guests ! --- RETURN BUSINESS GUARANTEED ...even more with good people sticking around.


There are newer employer reviews for Pacifica Hotels
There are newer employer reviews for Pacifica Hotels

See Most Recent

Work at Pacifica Hotels? Share Your Experiences

Pacifica Hotels

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.