54 Employee Reviews (View Most Recent)

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5 people found this helpful  

Gorgeous store run on the backs of poorly paid creatives

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Key Holder  in  Bellevue, WA
Current Employee - Key Holder in Bellevue, WA

I have been working at Paper Source part-time for more than a year

Pros

This store is beautiful and carries great papers (obviously), along with gifts, crafting supplies, ribbon, calendars, etc. Employees get a nice discount - 30% - and are allowed to audit the workshops. Additionally, the company encourages daily crafting. During shifts, this is called a "Creative Sip". One of my favorite things at this job is connecting with customers and helping to empower them in their DIY projects.

Cons

The constant barrage of "sell sell sell!" gets to feel like a burden. There is a steady stream of "coaching" and turning every customer into a sale that is both exhausting and incongruous to the company self-image. Couple that pressure with the tiny salaries, and you get a lot of unhappy workers. Over the years, the company has stripped away opportunities for additional compensation, too. Once, employees who ran workshops and who sold custom print were compensated differently for it. Now, there is little or no training and compensation is their already barely-above-minimum-wage rate. In the long battle to appease investors, the company continues to cut away at employees - bare-bones staffing, restricted hours, pressure to meet responsibilities but no training or time allotted to do so. This is in contrast to the "Nordstrom's of Paper" image that they are striving to build. I guess they are, just on the backs of poorly paid employees who churn in and out of the company.

Advice to ManagementAdvice

There are some real gems in the stores who are worth keeping. Pay them what they are worth and encourage the managers to retain good people. Make "bringing up good new talent" a worthwhile pursuit for managers. Pay people appropriately for running workshops and give stores enough hours to make their places shine.

Doesn't Recommend
Positive Outlook
No opinion of CEO

Other Reviews for Paper Source

  1.  

    Great job if you like to craft & help others craft

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Paper Source part-time for less than a year

    Pros

    Ability to help others achieve their craft project goals
    Recognition of good work
    Good pay for retail
    Able to craft while on the job (showing demos for customers)
    Creative, colorful, innovative environment
    Management opportunities

    Cons

    Currently non - if you like to craft and work with people

    Advice to ManagementAdvice

    Promote people who are a little more passionate about the crafting industry. Just starting out, some of the training has been done by individuals who seem to lack excitement for their job. It would be nice to know that there is opportunity for those who are TRULY talented, experienced, and genuinely like to help others succeed at their project goals.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    "Do something creative every day" going down hill

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    Current Employee - CSA  in  Los Angeles, CA
    Current Employee - CSA in Los Angeles, CA

    I have been working at Paper Source part-time for more than 3 years

    Pros

    Friendly and talented coworkers at most stores

    Cons

    What used to be a unique fine paper/stationer turn into a glorified gift store. This company used to promote creativity but it's going down hill. Corporate puts all their focus on company expansion they forget their core uniqueness. Older stores get ignored and seen as money making machines. New hires are thrown into this mess with no proper training, minimal support from corporate. How do you "provide excellent service" when your employee have no knowledge in such subject matter?

    -Minimal support from corporate: Sales goal is top priority but stores get no hours for labor
    -Micromanagement from regional managers
    -Over-stressed management at local stores
    -Minimal compensation considering the knowledge required to work there
    -You're either salaried who work ridiculous hours or 3-hour shift part-time to avoid benefit requirements by law
    -Minimal, outdated technology support: consistent computer system failure means hand-writing each transaction; failure to look up stock; failure to place special orders; and failure to look up customer registry
    -How do you expect your cashier ring up hundreds of items when the system consistently break down while maintaining sales goal?

    Advice to ManagementAdvice

    Corporate management: consider yourself lucky that your store managers are salaried! Most store managers slave over to complete task on hand. The amount of work way exceed hours provided.
    -Stop setting unrealistic goals with no resource provided, like manpower
    -Most of your employee are talented and competent individuals who can finish tasks with adequate support from corporate. Stop micromanaging in your "corporate directives" on things like visual and "upselling the customer."
    -Senior management, stay true to your words. If you communicate how grateful and passionate you are with the business, provide the resource to your mid-level management so they can accomplish them. If you truly promotes your open-door policy, mean it.
    -Focus training new hires on realistic things like product knowledge, make it to-the-point.
    -Realize that workshop teaching require special skills and pay your employees fair wages accordingly
    -Your 1.5hr long workshops does not need lengthy, 20 pages of explanation with just verbage. Accept the fact that employee who choose to teach workshops actually know a thing or two.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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