Patterson Dental

  www.pattersondental.com
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36 Employee Reviews (View Most Recent)

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1 person found this helpful  

Good company with the best products on the market, but take advantage of new employees.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Territory Sales Representative  in  Atlanta, GA
Former Employee - Territory Sales Representative in Atlanta, GA

Pros

Company has outstanding products...without question the best on the market. The established sales reps can make very good money. If you receive one of those established territories when someone quits or is fired, you will do very well if you work hard. You are given the freedom to do your job, although service techs can be micromanaged. They give you pretty good freedom to take care of your customers.

Cons

Their corporate training is pathetic.

Sales reps work off salary and almost non existent commission for 3 years and then are required to go to straight commission at the end of the 3 years. No matter how good of a sales rep you are, you will not make it to straight commission unless you are given accounts during the course of that time that are doing business or you are actually taking over an established territory. The territory you are given is very restricted with accounts that have been destroyed previously by other reps or the company. Those accounts are incredibly difficult to turn around because they don't trust Patterson since they have been burnt badly before...sometimes numerous times. The other accounts you are given are so small that no other sales rep wanted them. The other type of account you will receive has been working with a rep from a competing company for 20 - 30 years and no one else has been able to crack it, so they as well were given up for you to have.

Also, the branch managers, although may be very nice, are constantly rotating through in most areas. Some have been steady, but most are transient for one reason or another. Rarely is a manager there longer than 2 - 3 years.

The service techs are paid very low and worked extremely hard during holidays, especially at years end. That is just expected of them. They are frequently let go and again frequently quit for higher paying jobs.

It is a very difficult company to have a future with unless you have been with them for years already and have been established with them.

Advice to ManagementAdvice

Better training. Find a way to at least give your new sales reps some decent accounts...it's not that hard to figure out how. Just think about it for 30 seconds. Pay and train your service techs better. The service techs should receive some kind of continual training, not just ride with someone for a while and then thrown to the wolves. They can lose accounts for the company and the sales reps very quickly.

Neutral Outlook
No opinion of CEO

Other reviews for Patterson Dental

  1. 2 people found this helpful  

    Mixed Feelings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexible schedule, great products, big player in the dental distribution arena.

    Cons

    Cut throat sales people. Technology for sales reps is lacking in terms of ordering software and CRM. Find yourself dealing with customer service issues more than actual sales. Favorites being given all new opportunities in terms of equipment and CEREC. Very tough to be competitive with equipment since we're not allowed to sell below a certain margin. And when I say sell below a certain margin, I mean the sky will fall if you sell something at 1 basis point below the standard margin. It's a joke.

    Nepotism and good ole boys club at the C level. Makes it hard to believe in the company when you know there should be other, more qualified people running the company.

    Finally, once you're on full commission you do not get any expenses paid for. That makes it extremely difficult for someone just transitioning from the rookie plan to the full commission plan. If you worked hard to get to the full commission plan, you might struggle unless you took over a very well established territory.

    All in all, it's a good job to get your feet wet and get into medical sales. If you're in your 30's don't accept a sales position with this company unless you're taking over an established territory.

    Advice to ManagementAdvice

    Don't be such margin whores. I can't tell you how many deals have been lost because we won't budge by 1 or 2 %. Because of this how many future supply accounts have you lost? This pertains more to rookie and intermediate reps.

    Get your website and software in check to industry standards. You're lacking big time in that department. Oh yeah, start paying expenses. You'll see more production and sales.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Patterson Takes Care Of The Customer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tst
    Current Employee - Tst

    Pros

    -Great Values -Trust Worthy -Employee Owned -Awesome company to work for other than $$$

    Cons

    -Minnesota Pay Scale -Terrible Compensation -Sales Focused - They are losing great employees to competitor for more $$$

    Advice to ManagementAdvice

    Take better care of the service team (compensation wise) and your success will increase

    Recommends
    Approves of CEO
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