Patterson Dental
3.3 of 5 26 reviews Saint Paul, MN 5000+ Employees

26 Employee Reviews (View Most Recent)

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Good company with the best products on the market, but take advantage of new employees.

Territory Sales Representative (Former Employee)
Atlanta, GA

I worked at Patterson Dental full-time for more than a year

ProsCompany has outstanding products...without question the best on the market. The established sales reps can make very good money. If you receive one of those established territories when someone quits or is fired, you will do very well if you work hard. You are given the freedom to do your job, although service techs can be micromanaged. They give you pretty good freedom to take care of your customers.

ConsTheir corporate training is pathetic.

Sales reps work off salary and almost non existent commission for 3 years and then are required to go to straight commission at the end of the 3 years. No matter how good of a sales rep you are, you will not make it to straight commission unless you are given accounts during the course of that time that are doing business or you are actually taking over an established territory. The territory you are given is very restricted with accounts that have been destroyed previously by other reps or the company. Those accounts are incredibly difficult to turn around because they don't trust Patterson since they have been burnt badly before...sometimes numerous times. The other accounts you are given are so small that no other sales rep wanted them. The other type of account you will receive has been working with a rep from a competing company for 20 - 30 years and no one else has been able to crack it, so they as well were given up for you to have.

Also, the branch managers, although may be very nice, are constantly rotating through in most areas. Some have been steady, but most are transient for one reason or another. Rarely is a manager there longer than 2 - 3 years.

The service techs are paid very low and worked extremely hard during holidays, especially at years end. That is just expected of them. They are frequently let go and again frequently quit for higher paying jobs.

It is a very difficult company to have a future with unless you have been with them for years already and have been established with them.

Advice to Senior ManagementBetter training. Find a way to at least give your new sales reps some decent's not that hard to figure out how. Just think about it for 30 seconds. Pay and train your service techs better. The service techs should receive some kind of continual training, not just ride with someone for a while and then thrown to the wolves. They can lose accounts for the company and the sales reps very quickly.

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Mixed Feelings

Anonymous Employee (Current Employee)

I have been working at Patterson Dental

Pros: Flexible schedule, great products, big player in the dental distribution… Cons: Cut throat sales people. Technology for sales reps is lacking in terms of ordering software and CRM. Find yourself dealing with customer service… Advice to Senior Management: Don't be such margin whores. I can't tell you how many deals have been lost because we won't budge by 1 or 2 %.… No, I would not recommend this company to a friend More

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Patterson Takes Care Of The Customer

Tst (Current Employee)

I have been working at Patterson Dental full-time for more than 8 years

Pros: -Great Values -Trust Worthy -Employee Owned -Awesome company to work… Cons: -Minnesota Pay Scale -Terrible Compensation -Sales Focused - They are… Advice to Senior Management: Take better care of the service team (compensation wise) and… Yes, I would recommend this company to a friend More

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