There are newer employer reviews for Paychex

1 person found this helpful  

Great benefits, but very low pay for the amount of work required.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Payroll Specialist
Former Employee - Payroll Specialist

I worked at Paychex full-time (more than an year)

Pros

Excellent medical/dental/vision
401k
2 weeks of vacation to start
Solid training programs

Cons

Extremely low pay for work required. In some locations, payroll specialists start at $12/hour. This seems ok for the work you think you'll be doing... talking to clients and entering payroll, which is what you are trained for in Rochester, NY for 2 weeks. When you get back to your branch, however, the work load is almost unbearable. In addition to entering payroll, you are also a one-stop shop for your clients. Payroll laws, Human resource concerns, product sales, pricing, amending tax returns by hand, dealing with child support agencies, state agencies, IRS, researching and resolving EVERY agency related notice your clients receive, tax law issues, being tech support for clients entering their own payroll online, and explaining information to CPA's and accountants might be on your plate in any given day. There's no training for this in Rochester. It's all on the job.

$12 for data entry is reasonable. $12 for a college graduate to do all of the above is embarrassing.

Advice to ManagementAdvice

Pay that is commensurate with the actual job requirements and workload would be outstanding.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

651 Other Employee Reviews for Paychex (View Most Recent)

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  1.  

    Good place to work, but expect heavy workload

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Payroll Specialist
    Current Employee - Senior Payroll Specialist

    I have been working at Paychex full-time (more than 5 years)

    Pros

    You get a decent amount of PTO, sick days, etc. The training is extensive and prepares you to answer most tax law/payroll questions.

    Cons

    Pay can be higher for the amount of workload you have. It's absurd the amount of work senior management expects you to complete which translates into poor customer service. There is a major disconnect between senior management and the payroll specialist. As a payroll specialist you are expected to wear many different hats and do a wide array of all different tasks, which shouldn't be our job. Client count is beyond absurd, absolutely not enough time in a day to complete what you are asked to do.

    Advice to ManagementAdvice

    Be willing to shell out some money to help your employees to reap the benefits as a company in the long run. Hiring an extra specialist or two at each branch would do wonders in decreasing our client count, which will translate into better customer service. Switch up the company's business model. Allow other departments to take on more responsibility that we shouldn't have to be responsible for (i.e. billing). Create more opportunities for pay and/or incentives for certain accomplishments. Let supervisors help their groups rather than be off doing certain projects (or hire a core manager) at smaller branches.

    Neutral Outlook
  2.  

    Mostly really good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Paychex

    Pros

    The company really wants to see its employees happy and succeeding and is on a mission to improve. Great service that is universally needed.

    Cons

    Some challenges that are currently being addressed.

    Advice to ManagementAdvice

    To get to the next phase in earnings, some kinks will have to be worked out...but upper management is listening.

    Recommends
    Approves of CEO
There are newer employer reviews for Paychex

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