Paychex

  www.paychex.com
  www.paychex.com
There are newer employer reviews for Paychex

2 people found this helpful  

More workers than work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Contract Test Engineer in Webster, NY
Current Employee - Contract Test Engineer in Webster, NY

I have been working at Paychex full-time (less than an year)

Pros

Stable employment, even for contractors. Pay is comparable with other contract Test Engineer positions in Rochester. Paychex is a growing company and not likely to fold up any time soon.

Cons

Work can be rather boring, and there tends to be a lack of work. You still get a 40 hour week, but the day tends to go slow when there's little to no work to do. Testing environments are either too complex, or there's not enough of them; they tend to be down a lot.

Recommends
Positive Outlook
No opinion of CEO

688 Other Employee Reviews for Paychex (View Most Recent)

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  1. 7 people found this helpful  

    Safe, but miserable. If you're a software dev, look elsewhere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Henrietta, NY
    Current Employee - Software Developer in Henrietta, NY

    I have been working at Paychex full-time (less than an year)

    Pros

    Decent benefits. You have to screw up pretty bad to get fired. Some great elective training available. Good flex-time options. Connections with co-workers happen faster than average. Appreciation programs, meetings, and events are relatively frequent, entertaining, and accessible. Horizontal moves in the organization are relatively easy. You will probably get close to a 3% raise every year.

    Cons

    Stingy with holidays and vacation. No yearly bonus for non-managers. Salaried employees are still required to have set hours. Many functions are outsourced, which can make basic things complicated; for example, time off is still handled on a paper form. Managers and executives at all levels tend to ignore best advice of their employees, so tools and processes for job are usually terribly tedious, inefficient, and a poor fit. Email, web, and IM traffic are monitored for content, and productivity metrics are currently in vogue. Nit-picky attention to appearance of professionalism in cubicle contents, taking of breaks and lunch, and clothing. Overall day-to-day work is more CYA and political than should be for tech. Important concepts or advanced skills in software engineering are often poorly understood by leaders or managers and thus implemented poorly, resulting in things such as a very rigid "Agile" practice, or poor tools like ClearCase. Seniority and an agressive attitude matter more than big picture results or technical ability. Easily-wounded Paychex cultural pride makes change very slow, and attracts or retains brittle micro-managers. I spend almost 100% of my time on legacy work that I supposedly wasn't hired for. Some software releases and hand-offs are planned on national holidays, supposedly because of rigid schedules. Many claims about great ethics, work/life balance, modern use of tech, security, and so on, but often hard to see superlative performance in these areas, and managers and leads in tech often can't cover the bases.

    Advice to ManagementAdvice

    Your process is hurting you as much as it helps. To reach the next level you must empower people to make good decisions instead of weighing them down with process driven by paranoia. Also, learn to listen to your people when they have suggestions, requests, or recommendations, especially when it comes to tools needed to do the job or advanced concepts about process efficiency. Right now you're wasting so much labor cost in the software area on pointless effort. You would do better to move away from expensive, outdated SLA-covered software from HP, IBM, and Oracle and instead embrace simpler, cheaper, easier-to-use tools. Offer more time off, you give less than industry standard.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 4 people found this helpful  

    Horrible- we called it PayHell if that's any indication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Client Service Representative in Irving, TX
    Current Employee - Senior Client Service Representative in Irving, TX

    I have been working at Paychex full-time (more than 3 years)

    Pros

    You could move up in pay somewhat quickly. The people that I met were GREAT, I made some lifelong friends.

    Cons

    Very stressful most people that worked there had about 100 clients and would also have to answer calls in the queue. They would go back on their word when it came to promotions, I knew people that were promoted and made less in that position than people that were hired off the street because apparently there is a rule that no one is allowed more than a dollar increase. So going from Data Entry where the pay was $11 people were only allowed to go to $12 when outsiders that were hired made $13 to $14. Most people I knew were on anti-anxiety medication that was prescribed to them after working at PayChex.

    Advice to ManagementAdvice

    Hire more people so that there is not such a high client to rep ratio. That would help with morale with the reps on the Major Market Services side.

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for Paychex

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