3.3 of 5 586 reviews Rochester, NY 5000+ Employees

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6 people found this helpful  

Safe, but miserable. If you're a software dev, look elsewhere.

Software Developer (Current Employee)
Henrietta, NY

ProsDecent benefits. You have to screw up pretty bad to get fired. Some great elective training available. Good flex-time options. Connections with co-workers happen faster than average. Appreciation programs, meetings, and events are relatively frequent, entertaining, and accessible. Horizontal moves in the organization are relatively easy. You will probably get close to a 3% raise every year.

ConsStingy with holidays and vacation. No yearly bonus for non-managers. Salaried employees are still required to have set hours. Many functions are outsourced, which can make basic things complicated; for example, time off is still handled on a paper form. Managers and executives at all levels tend to ignore best advice of their employees, so tools and processes for job are usually terribly tedious, inefficient, and a poor fit. Email, web, and IM traffic are monitored for content, and productivity metrics are currently in vogue. Nit-picky attention to appearance of professionalism in cubicle contents, taking of breaks and lunch, and clothing. Overall day-to-day work is more CYA and political than should be for tech. Important concepts or advanced skills in software engineering are often poorly understood by leaders or managers and thus implemented poorly, resulting in things such as a very rigid "Agile" practice, or poor tools like ClearCase. Seniority and an agressive attitude matter more than big picture results or technical ability. Easily-wounded Paychex cultural pride makes change very slow, and attracts or retains brittle micro-managers. I spend almost 100% of my time on legacy work that I supposedly wasn't hired for. Some software releases and hand-offs are planned on national holidays, supposedly because of rigid schedules. Many claims about great ethics, work/life balance, modern use of tech, security, and so on, but often hard to see superlative performance in these areas, and managers and leads in tech often can't cover the bases.

Advice to Senior ManagementYour process is hurting you as much as it helps. To reach the next level you must empower people to make good decisions instead of weighing them down with process driven by paranoia. Also, learn to listen to your people when they have suggestions, requests, or recommendations, especially when it comes to tools needed to do the job or advanced concepts about process efficiency. Right now you're wasting so much labor cost in the software area on pointless effort. You would do better to move away from expensive, outdated SLA-covered software from HP, IBM, and Oracle and instead embrace simpler, cheaper, easier-to-use tools. Offer more time off, you give less than industry standard.

No, I would not recommend this company to a friend

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    • Culture & Values
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    4 people found this helpful  

    Horrible- we called it PayHell if that's any indication

    Senior Client Service Representative (Current Employee)
    Irving, TX

    I have been working at Paychex full-time for more than 3 years

    Pros: You could move up in pay somewhat quickly. The… Cons: Very stressful most people that worked there had about 100 clients and would also have to answer calls in the queue. They would go… Advice to Senior Management: Hire more people so that there is not such a high client to rep ratio.… No, I would not recommend this company to a friend More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    Great experience but not a career

    Core Sales Representative (Current Employee)
    Raleigh, NC

    I have been working at Paychex full-time for more than 5 years

    Pros: -You will learn a ton by meeting with hundreds and even thousands of small biz owners over your first few years. -Money was much better… Cons: -Pay is sooooooo weak its insulting. It takes 90% of the reps about 2 years to fully realize how bad the pay is. Once they… Advice to Senior Management: Not a whole lot because these guys know exactly what they are doing. Its not like they don't know their reps are grossly underpaid, because… Yes, I would recommend this company to a friend More
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