Paychex
3.3 of 5 586 reviews
www.paychex.com Rochester, NY 5000+ Employees

586 Employee Reviews (View Most Recent)

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1 person found this helpful  

If You're Not Sales, Forget This Place!

Payroll Specialist (Current Employee)

ProsGenerous time off and ok benefits. If you have a nice office manager you'll also enjoy internal awards i.e gift cards, lunches, and recognition for your work.

ConsLow pay and LOT'S of work. Yes, they will upsell you in the interview thinking that there is ample opportunity for advancement but if you're not in sales FORGET about it! You will be the work horse with little pay and always trying to convince your clients that you can do everything sales has promised...and trust me they will sale them everything including the moon if they can get a commission off of it. Things change very quickly but with little or no thought as to why which starts the cycle of change over and over again with no improvement in work processes just confusion among clients. Without change there is no progress but if you're also going to continue to change things it would be nice if management better communicated this information.

Advice to Senior ManagementHire better management in each branch! You have managers who don't recognize employees for a job well done, terrible communicators, don't encourage or guide employees in career advancement, AND increase pay!!

It's also not right that payroll specialist do all the work but sales reps get sent to Hawaii or the Bahamas for meeting sales quota yet the semi-annual bonuses are low for Operations. Increase the bonus pay thats paid semi-annual...its very discouraging to work your butt off everyday and get $400 bucks (split twice a year) for bonuses.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Not paid enough for the amount of stress you deal with on a daily basis

    Client Service Representative (Current Employee)
    Rochester, NY

    I have been working at Paychex full-time for less than a year


    Pros: Close contact with fellow co-workers. An all expenses paid trip… Cons: One person for over 100 clients means that you are not providing very good client service. There are no real perks… Advice to Senior Management: Hire more reps to handle the volume of clients. No, I would not recommend this company to a friend More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    HORRIBLE

    Billing Specialist (Current Employee)
    Rochester, NY

    I have been working at Paychex full-time for more than a year


    Pros: Nothing was good working here. Cons: - very micromanaged - never, ever communication between upper/lower management & employees - very political, bias and… Advice to Senior Management: get off you high of your position and realize you have other employees below you that do the crap work for you - and treat… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
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Paychex – Why Work for Us?

Paychex, Inc. is a leading provider of payroll, human resource, and benefits outsourcing solutions for small- to medium-sized businesses. The company offers comprehensive payroll services, including payroll processing… Full Overview

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