There are newer employer reviews for Paychex

3 people found this helpful  

poor senior management

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Programmer  in  Webster, NY
Current Employee - Programmer in Webster, NY

I have been working at Paychex full-time for more than 5 years

Pros

company has a lot of cash, lots of job openings

Cons

poor compnay culture, IT leadership is unprofessional and coarse. expect foul language and to be bullied into being quiet. if you don't agree with the vps or directors expect to be on thin ice career wise.

Advice to ManagementAdvice

get new senior IT leadership or get the current ones to act respectfully

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

625 Other Employee Reviews for Paychex (View Most Recent)

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  1. 3 people found this helpful  

    Over promise under deliver

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Core Sales Representative  in  Denver, CO
    Current Employee - Core Sales Representative in Denver, CO

    I have been working at Paychex full-time for more than a year

    Pros

    Great Benefits! Paychex is great on a resume and this job is a stepping stone to a 100K to150K sales position. This is not a long term job and you can tell by the age range of the reps 90 percent under 40 and most are under 30. If this was a long term position the turnover would be way lower and the average rep age would be higher. Plus the average salary in Glassdoor is skewed by larger markets with a higher base.

    Cons

    The base pay of 38K is the lowest in the industry. Confrence Reps make around 75K to 85K. There were only a couple of Confrence reps in Denver last year pacing only three this year. The average rep makes around 50K to 60K. Management will make false statements about pay in almost every interview.
    Since I have arrived at Paychex the turnover has been incredibly high. Moral is at an all time low.

    Mid level management in the Denver office is laughable. They are far removed from the field and have an unrealistic impression of the market place. They manage out of fear and consequences. If they managed from the field instead of off sales force they would probably do a better job. They try to create a positive environment for new people that's so fake only an idiot wouldn't be able to see through it.

    The last thing is the office is one of the most depressing places I have ever seen. The most common conversations between reps is have they found a new job yet. Operations personnel are underpaid. One of the hardest challenges is most of the prospects that are not new businesses have had bad experiences with Paychex in the past. Be careful management will try to get clients to run in the current month knowingly it's not the best move for the client. Management thinks very short term and that's why client retention is horrible as well as employee turnover.

    Advice to ManagementAdvice

    Increase the base to 50K. Also keep revenue as the quota but also provide unit bonuses each month. More money for reps will result in more tenured reps and better relationships with CPA's. Hire DSM's that have a clue. 2/3 of the DSM's in Denver have poor management skills. If you are hired here try to get on Denver South. Lately the administrative works has increased. Paychex needs to refresh its mid level management and regional management in order to change the culture in the office. Train management using updated strategies that are not from the late eighties.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    If You're Not Sales, Forget This Place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Payroll Specialist
    Current Employee - Payroll Specialist

    I have been working at Paychex full-time for more than 5 years

    Pros

    Generous time off and ok benefits. If you have a nice office manager you'll also enjoy internal awards i.e gift cards, lunches, and recognition for your work.

    Cons

    Low pay and LOT'S of work. Yes, they will upsell you in the interview thinking that there is ample opportunity for advancement but if you're not in sales FORGET about it! You will be the work horse with little pay and always trying to convince your clients that you can do everything sales has promised...and trust me they will sale them everything including the moon if they can get a commission off of it. Things change very quickly but with little or no thought as to why which starts the cycle of change over and over again with no improvement in work processes just confusion among clients. Without change there is no progress but if you're also going to continue to change things it would be nice if management better communicated this information.

    Advice to ManagementAdvice

    Hire better management in each branch! You have managers who don't recognize employees for a job well done, terrible communicators, don't encourage or guide employees in career advancement, AND increase pay!!

    It's also not right that payroll specialist do all the work but sales reps get sent to Hawaii or the Bahamas for meeting sales quota yet the semi-annual bonuses are low for Operations. Increase the bonus pay thats paid semi-annual...its very discouraging to work your butt off everyday and get $400 bucks (split twice a year) for bonuses.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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