Pros

Taking time off is easy and we're given a decent amount. Depending on your needs the medical benefits can be decent. Non-management staff is a great team to work and be friends with.

Cons

This position asks too much for what is paid. I've transferred from different locations and there is a vast difference between management styles. Upper management is too busy worrying about the "numbers" to actually understand what is driving them. You're promised tons of advancement opportunities, but I'm still waiting for it to happen.

Complete lack of communication between departments - there is a 100% disconnect between services offered. One hand doesn't even know how the other hand works.

I did my own cost analysis of the area and found that we're grossly underpaid even though we're told by senior management this has been checked.

Advice to Senior Management

More focus on performance than seniority. Pay more. Cross train so that one department knows what the other one is doing, perhaps then clients won't leave for a competitor.