Paychex
3.3 of 5 583 reviews
www.paychex.com Rochester, NY 5000+ Employees

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1 person found this helpful  

Not that great

Technical Support Representative (Current Employee)
Rochester, NY

Prosnice people, free coffee, great health benefits and time off. Supervisors are great with work/life balance.

Conslow pay for the workload. It feels like the weight of Paychex is on your shoulders and you're making money below the poverty line. products and online tools are pushed out the door when they're not even good products in the first place. Paychex Next Generation is a joke and rivals a website made in 2007.

They preach the message that we put our clients first, but it's so obvious that senior management just wants to please Wall Street.

Advice to Senior Managementget rid of contractor developers. Hire the best pre-developers and developers and pay them handsomely. If you make a good product in the first place, you won't have to hire as many support reps (myself included). My section alone costs over $1 million a year to operate. Make better products and online services and you could easily cut 75% of that.

Take care of clients FIRST. Make better products (The Most important!!!!). You won't have to hire as many support personnel to support the inept product that was rushed out the door as the most innovative, first of its kind product. Cut the crap and make better products. That's the TRUE client service that would cure your countless ailments.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    No Support

    Payroll Sales Consultant (Former Employee)

    I worked at Paychex full-time for more than a year


    Pros: Great potential to make money, great experience with business to… Cons: No management support, sales reps have to do more than just sell, are expected to take on a customer service roll as part of their… Advice to Senior Management: Leave the sales to the salespeople and the payroll advice… No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company… More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    A few bad apples spoil the whole bunch

    Anonymous Employee (Former Employee)

    I worked at Paychex full-time


    Pros: Benefits, fellow co-workers, potlucks, health initiative Cons: People don't leave organizations they leave people; and that is certainly true at Paychex. If you're lucky enough to work for… Advice to Senior Management: Don't forget about the "rank and file" who are in the trenches doing the… No, I would not recommend this company to a friend More
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Paychex, Inc. is a leading provider of payroll, human resource, and benefits outsourcing solutions for small- to medium-sized businesses. The company offers comprehensive payroll services, including payroll processing… Full Overview

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