There are newer employer reviews for Paychex
There are newer employer reviews for Paychex

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Great Place to work

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Client Services Supervisor in Piscataway, NJ
Current Employee - Client Services Supervisor in Piscataway, NJ
Recommends
Approves of CEO

Pros

Branch level support is great. if you have a problem your local branch manager will gladly help or listen to you same with core managers. People are always willing to help at the branch level expecially when dealing with frustrations.

Cons

Corporate office doesn't ask the branch before doing they just do. branches that deal with the day to day ahve no say when they really should have alot more say. corporate focuses on the wrong aspect of the business when they should look at the current picture.

Advice to Management

Listen to the branches and seek advice before just doing

Other Employee Reviews for Paychex

  1. Helpful (2)

    Average- good entry to mid-level sales position.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Portland, OR
    Current Employee - Sales Representative in Portland, OR
    No opinion of CEO

    Pros

    Name recognition, very stable company, great support with marketing materials, excellent training.

    Cons

    Support from management, the pay- even at plan- is less than average for an outside sales rep, lack of leadership, sales is very isolated from the rest of the company and this is detrimental in a service organization. Very little room for advancement, despite claims made. Operations and sales tend not to work together well and it's difficult at times to follow the process through without cooperation between the two departments. Difficult to find a time to take any time off.

    Advice to Management

    Paychex needs stable management with focus and the ability to have one or two consistent initiatives that they can see through over a period of time- not a new flavor of the week. The compensation plan over the years does not reward tenured employees. Conference isn't a motivator if employees have families- a good compensation plan is. Consider rewarding sales representatives based on client retention, even if it is minimal amount each month, and it will encourage a higher volume of current client calls and ancillary sales.


  2. A Decent Company That's Gotten A Little Sidetracked

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Payroll Specialist in Dallas, TX
    Current Employee - Payroll Specialist in Dallas, TX
    No opinion of CEO

    Pros

    The job is highly detail oriented, but they provide you with the tools to do the job. There is a very good training program and the company is very loyal to it's employees. You do get a lot of feedback on your work and as a general rule everyone wants to see you succeed.

    Cons

    While it seems like there's always an open position, it feels very difficult to move ahead in the company. Promotions are often based on tenure and/or popularity. If there are specific reasons you were passed over they aren't really explained to you. Management in general seems to want to succeed, but they all have very different ideas about how to achieve it. Also, there is a lack of uniformity among the branches. Each is run almost like an individual fiefdom.

    Advice to Management

    Listen to employees and offer promotions and rewards based on performance instead of just tenure, or at the very least make it more obvious that's what you're doing. Try to take more of what works from other branches and incorporate it into all branches. Try to focus more on cross training and specialization. While it's great for everyone to learn about every aspect of the job, it's impossible for one person to be a SME on everything. Specialization allows for highly focused work while cross training can aid in out of the box thinking.


There are newer employer reviews for Paychex
There are newer employer reviews for Paychex

See Most Recent

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