Paychex – “So much better out there, with better pay!”

Pros

Great place to get training for later use with a different company.

Cons

You are promised so much when you first start, then you get there and it's all down hill. It is very hard, stressful and you are very under appreciated for the work you. A very demanding job with pay that does not compare to the others in the same line of business.High standards, if you like double standards. You are only promoted if you are well liked, not by the work you do. The policies are all to supervisor and manager discrection, so be careful if you are not in the "in crowd". Not open to suggestions from employees, they only act like they care about what you think.

Advice to Senior Management

You should listen to what your employees suggest and take action on that, not what you think is the best decsion. We are the ones that keep this company going by our customer service, you are there to manage it, not control it. You should get out on the floor and know what the job is at all times, not sit in your office and look at the numbers all day. There is so much more to Paychex than the numbers, there are real people busting their tale off to do a good job and you still demand more of them. You should be helping to make sure that everyone has the resources that are needed for them, not just look at what they are doing wrong. Take a step back and look, maybe it is not the lower level employees doing wrong, but the upper management.