Paychex – “Average- good entry to mid-level sales position.”

Pros

Name recognition, very stable company, great support with marketing materials, excellent training.

Cons

Support from management, the pay- even at plan- is less than average for an outside sales rep, lack of leadership, sales is very isolated from the rest of the company and this is detrimental in a service organization. Very little room for advancement, despite claims made. Operations and sales tend not to work together well and it's difficult at times to follow the process through without cooperation between the two departments. Difficult to find a time to take any time off.

Advice to Senior Management

Paychex needs stable management with focus and the ability to have one or two consistent initiatives that they can see through over a period of time- not a new flavor of the week. The compensation plan over the years does not reward tenured employees. Conference isn't a motivator if employees have families- a good compensation plan is. Consider rewarding sales representatives based on client retention, even if it is minimal amount each month, and it will encourage a higher volume of current client calls and ancillary sales.