There are newer employer reviews for Paychex

3 people found this helpful

Great support system, but very big workload.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Payroll Specialist
Current Employee - Payroll Specialist

I have been working at Paychex full-time (less than a year)

Pros

-Training program is great. They invest a lot of money to send you to their headquarters, but I feel it could be taught more efficiently.
-My team in particular is a great support system, and always offer help when they have free time, which in this position, can mean a lot.
-My branch tries to make the environment as "stress free" as possible, with casual days and fun contests, bingo etc. Its nice to take your mind off of things for a minute.
-Benefit program is great

Cons

-Software is not great, it can cause errors and mistakes on things that you get yelled at for by clients

-Very overworked. I started with 240 clients the first day back. Most of my coworkers have upwards of 300+. They keep piling more on until you just do not have time for everyone. I feel this is how mistakes are made, and clients get frustrated because you cannot respond to them right away.

Overtime is not allowed. You must get all of your work done within your 8 hour day, and it just seems like you have such little time to accomplish anything. A typical day can consist of 40-65 payroll calls, let alone tax notices to research, employee maintenance, billing questions, etc. Oh, and walking clients through the online system.
-I just feel that we do multiple jobs all compiled into one, that we are not compensated nearly enough for.

Advice to ManagementAdvice

Pay attention to hiring structure, and what your employees in the field are really needing. It is impossible to accommodate that many clients at once.

Recommends
Neutral Outlook
Disapproves of CEO
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  1. Good Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - National Sales Support in Rochester, NY
    Current Employee - National Sales Support in Rochester, NY

    I have been working at Paychex full-time (more than a year)

    Pros

    Room for growth, learn valuable skills

    Cons

    A little mundane at times

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    No opinion of CEO
  2. Sales Training dream

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in New York, NY
    Current Employee - Sales Representative in New York, NY

    I have been working at Paychex full-time (more than a year)

    Pros

    They take you right out of undergrad and give you rigorous sales training. Sets you up for future success.

    Cons

    Rochester winters are brutal. Better hope your training isn't between November and March.

    Advice to ManagementAdvice

    Move HQ to Arizona

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Paychex

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