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Enjoyable Work Environment... with Major Employee Retention Flaw

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Risk Management Departments in Henrietta, NY
Former Employee - Risk Management Departments in Henrietta, NY

I worked at Paychex full-time (more than an year)

Pros

*Great co-workers
*Opportunity to grow within company, if you are willing to put in the time and bounce around departments
*Excellent Training Program
*Tuition Reimbursement and culture to push employees to use it - they will work with you on your hours and availability based on class schedule!
*Excellent Benefits package (outside of pay)
*Again, wonderful co-workers - cannot say that enough... they really made coming to work easy

Even though I left because of the cons below, Paychex is still a good company to start your working career with. I would not have my current position without them. However, with that said - I might have stayed if they fixed some of the cons below:

Cons

*Outdated and clunky processes, systems and tools
*Absent SLT with no downward flow/visibility of upcoming strategic plans and/or initiatives
*Extremely low pay compared to industry standards
*Direct management does not aid with career path and development plan within company
*Stock grants, although a nice idea - are worthless as you can only cash in on the difference made in the stocks uptick
*In a world where mobility is prevalent and required, Paychex still has desktop computing for a majority of their workforce - laptops would have been nice to aid in work-life-balance - especially during "Year End Mode" at Christmas and New Years

Advice to ManagementAdvice

Management should focus more on an employee retention program that looks at keeping talented employees within the company. The majority of the cons I listed above are driving factors as to why individuals use and see Paychex as a springboard into another career... Paychex looses a great deal of talented and hard working employees while they are young and hungry because they do not invest in them.

Recommends
Neutral Outlook
Approves of CEO

655 Other Employee Reviews for Paychex (View Most Recent)

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  1. 2 people found this helpful  

    If you are not part of the click, you will be left behind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Core Sales Representative in Raleigh, NC
    Current Employee - Core Sales Representative in Raleigh, NC

    I have been working at Paychex full-time (more than an year)

    Pros

    The company has a great name brand, and the products work (most of the time). They are really easy on you if you do not hit your number for a few months in a row, so the job security is pretty good. If you do hit your number consistently, you get autonomy to pretty much do what you want to do.

    Cons

    The organization can be very "clicky"...at least at the local level. If you do not buddy up with the leaders at the regional level, than you are overlooked, or not given preferential treatment. Top sales reps are allowed to do whatever they want, and treat others very poorly, and nothing ever happens to them. From what I know, there have been several managers that have come and gone over the years because of this. Managers are typically former successful sales reps, but that doesn't mean they know how to manage. The regional manager only comes to town every once in a while, and even then, only hangs out with the reps that are a part of the "click", which is only just a couple of them.

    Advice to ManagementAdvice

    Managers at the local and regional level need to stop being part of "clicks". Don't let certain reps run the office. They not only run managers out, but they also make sales people (in all divisions) leave.

    Also, the annual sales conference trip needs to include a guest. To work so hard all year, and be given a free trip, only to tell your spouse they are not allowed to go is a slap in the face. It does not promote afamily environment.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    When management needs let go- they can't pull the trigger

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Paychex

    Pros

    Flexible work environment, good benefits, able to grow your own business. Many products to sell with a large territory with many opportunities.

    Cons

    We had a terrible manager that HR had recognized along with our district manager that she was inadequate at best at her position. She didn't train you before Rochester, never went on ride alongs, and had unprofessional employee relationships. She remained in the company for an entire year too long. HR addressed the issues during exit interviews but nothing was ever done.

    Advice to ManagementAdvice

    Not everyone is meant for management, when someone is noticed negatively for their unprofessionalism and lack of knowledge let them go or remove them from management.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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