Pearson

www.pearson.com
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There are newer employer reviews for Pearson

1 person found this helpful  

Underpaid, overworked and unappreciated

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Technical Support Engineer in Rancho Cordova, CA
Current Employee - Technical Support Engineer in Rancho Cordova, CA

I have been working at Pearson full-time (more than 5 years)

Pros

Fun to solve problems and troubleshoot the software.

Cons

Do not promote internally. Support is managed poorly. Customers are often verbally abusive and unreasonably demanding.

Advice to ManagementAdvice

Empower support and promote technical ability instead of lip service just to keep customers happy despite their abuse

Doesn't Recommend
Negative Outlook
No opinion of CEO

940 Other Employee Reviews for Pearson (View Most Recent)

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  1. 1 person found this helpful  

    Marketing Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pearson full-time

    Pros

    Great people, benefits, company mission. It's fun being part of a company that helps people improve their lives. New CEO John Fallen is great. Very international company so you might travel a bit. When Pearson does something, it tries to be great.

    Cons

    Slow to change, slow to seize opportunities. Pay is average and career progression is bad. There are too many senior managers without the skills to take us into the future holding onto their seats. Many departments work in silos. Products are average to good. Not cutting edge.

    Advice to ManagementAdvice

    Bring in leaders with digital skills and backgrounds. Make faster decisions.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Pearson full-time (more than 8 years)

    Pros

    Commitment to high quality digital educational materials. Flexible hours. Well set-up for working from home. Very smart coworkers. Friendly. Supportive.

    Cons

    Advancement path is not always clear. Space is limited, and changing to more open space with minimum amount of privacy. Company is rapidly changing to digital: a pro because it is the future of education and publishing, a con if change makes you nervous.

    Advice to ManagementAdvice

    Need clear advancement paths for digital developers. Could use some change management procedures.

    Recommends
    Neutral Outlook
    Approves of CEO
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