Peet's – “great product - filthy stores and bad barista attitude”

Pros

quality coffee & tea products - excellent knowledge on product by staff
staff gets a lot of education about coffee/roasting, tea, brewing.
still creates drinks by hand - not automated machines - training department very dedicated.

Cons

Stores mostly filthy - one I came into had mold all over walls & rats everywhere & the senior management knew about this & never did anything about it.
Little to no room for advancement - and managment & assistants graded on being "favorites" and not by financial results , hard work or management skillls.
Very unorganized w/ lack of communication & leadership on DM level and above.large workload for management team with a lot of uneccessary paperwork.
Lack of management presence and higher management presence creates a cliquish and non productive barista environment - I've seen many baristas ignore customers they didn't like and "refuse" to do cleaning tasks.

Advice to Senior Management

go visit your stores outside of California, I think you'd be appalled at the lack of organization, accountability, cleanliness & standards by most, but not all management.
you have a great product - focus on spreading the word & more stores on the product - but don't worry about a ton of expensive machines or all the extraneous garbage of packaged food. Hold DMs accountable & audit them in stores.