Peet's

  www.peets.com
  www.peets.com
There are newer employer reviews for Peet's

1 person found this helpful  

Peet's Can Do Better (and they should)

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Barista/Sales Associate
Current Employee - Barista/Sales Associate

I have been working at Peet's full-time (more than 5 years)

Pros

You get a free half pound of coffee, or a box of tea, a week.

Cons

The job is very physically demanding and not always safe. The pay starts out just above minimum wage and annual raises are not guaranteed to outstrip inflation. Full availability is often required for only part-time work, and there are no paid sick days, even in some cities where a paid sick day ordinance is in place (San Francisco, CA and Portland, OR)

Advice to ManagementAdvice

Peet's has a strong following and good customer loyalty. They are the Grandfather of Specialty Coffee in America. It is time for Peet's to be a leader, once again, of the American retail industry. By providing sustainable employment for all their employees, Peet's will ensure their place at the forefront of America's ever-growing coffee culture.

Doesn't Recommend
Positive Outlook
No opinion of CEO

166 Other Employee Reviews for Peet's (View Most Recent)

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  1. 3 people found this helpful  

    good job. don't do it for the money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in San Francisco, CA
    Former Employee - Assistant Store Manager in San Francisco, CA

    I worked at Peet's full-time (more than 3 years)

    Pros

    i have been blessed with really good management for most--but not all--of my time at peet's. the product is still great quality for a national company, though that is changing a little bit. if you luck out and get a good store, you'll love it. if you don't, you may hate it. it's very retail in that way. i recommend going for the ones that don't seem as busy. they usually have the least sales stress on them. (and this is not complaining about hard work. this is saying that some of the busier stores have insane budgets.)

    Cons

    i worked for starbucks for a really long time. the changes going on at peet's now as it goes national remind me of starbucks. if this appeals to you, go for it. but it's definitely not for everyone. also, the raises are actually *offensive.* consider excelling at your job and getting 40-60 cents a year in raises. it's rather sad.

  2. 5 people found this helpful  

    Incredible product ... but major churn in management ... very low pay considering all they ask you to do and know

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Peet's full-time (more than 8 years)

    Pros

    Access to some of the world's highest-quality coffees and teas; quality which hasn't change in 47 years and is upheld and taken seriously by most everyone at the company. Many opportunities to move up in the organization, especially if you live near the company's headquarters. If you are a retail associate Peet's can usually give you a very flexible schedule.

    Cons

    Company pays lip service to being a "training organization." I've been there more than 10 years and there are *never* enough labor hours to properly train anyone, from district manager to a part-time retail associate. Store managers are under constant pressure to drive sales yet keep labor in check (using a software many retailers use that schedule staff to 15-minute increments; staff hate it -- check the NY Times for its story on "Kronos").

    If you are a retail associate you are expected to have an enormous amount of product knowledge for your $8.50/hour, as well as provide superior "customer engagement". There is massive churn in store management (my district's stores have had over 25 managers and assistant managers, and 5 district managers, in 10 years), who are given few tools and resources to properly staff and train their stores. For a company that's a pretty good size and seems to have a large marketing department, the marketing seems to be circa 1950 (collect postcards filled out by people in the store -- who are already customers -- to be on an email list and receive a free drink coupon ... and also go outside and hand out coupons for free drinks).

    Also retail associates have no sick time, and the tips are kind of low as most people pay with credit cards and cannot put a tip on them.

    Advice to ManagementAdvice

    Act in accordance to the company's value statement. Instead of *saying* you invest in people, truly invest in them (as Mother says, it takes money to make money) - read your monthly "Happy Anniversary" memos to see how many employees have been around for more than 5 years (a handful), as opposed to the many, many dozens that are celebrating their one-year anniversary. This does not reflect investment in people.

    We want to be "valued" for our work with a pay scale that is a living wage and respects all that Peet's asks us to know and do, not with contests and tshirts. Look at companies like Trader Joe's that pay more and have amazing employee retention. And hire some marketing people who can market to more than current customers, and remember you have stores across the country, not just in Northern Cal.... provide us with some real marketing support!

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Peet's

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