Pep Boys

www.pepboys.com
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Asst Service Manager

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Assistant Service Manager in Bossier City, LA
Former Employee - Assistant Service Manager in Bossier City, LA

I worked at Pep Boys full-time (more than 5 years)

Pros

Hours I enjoyed because I stayed busy

Cons

Company just to wish washy in changing things over and over attempting to find something they think works better but the processes failed each and every-time

No opinion of CEO

235 Other Employee Reviews for Pep Boys (View Most Recent)

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  1.  

    Ok job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SERVICE ADVISOR in Mobile, AL
    Current Employee - SERVICE ADVISOR in Mobile, AL

    I have been working at Pep Boys part-time (more than a year)

    Pros

    My managers are very flexible with my life and my school schedule they are open for 13 hours a day so there are plenty of hours available.

    Cons

    pay, stress. dealing with people who are mad at the world because their car broke down. Argueing with people over how much something costs even though you already beat the competition in price by a large margin customers will still try to talk you down and just be rude to you. No medical benefits offered for part time workers. also working on commission dealing with co workers who try to steal your sales is a real bummer and can create tension sometimes.

    Advice to ManagementAdvice

    1st of all i would say make estimates and prices non negotiable unless you are price-matching. It makes me sick when i see three different people at three different registers paying three different prices for the same work. 2nd would be to get rid of commission or at least give the option to work hourly. the hours i work is 3-close and there are way less opportunities to earn commission compared to the people who work 7-4. i bust my butt to earn just a fraction of the commission that they do just because there are not that many customers at that time of day.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Company seems to be righting the ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA

    I have been working at Pep Boys full-time (more than 10 years)

    Pros

    Company has a young, enthusiastic management team that is trying to find the right solutions. Recently has begun to focus on moving the company forward with focus on e-commerce and online reputation management.
    Executive Management does a good job communicating on a quaterly basis through town hall meetings.

    Cons

    Spending is tight so it is hard to get funding for initiatives without a clear ROI.
    Leadership development and advancement in the field operation seems strong, but is more challenging in corporate positions.

    Neutral Outlook
    Approves of CEO
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