PetSmart

www.petsmart.com
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2 people found this helpful  

Ok, but could and should be better

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Cashier in San Diego, CA
Current Employee - Cashier in San Diego, CA

I have been working at PetSmart part-time (more than 3 years)

Pros

Coworkers are great, many of them very knowledgeable and caring about pets.

Cons

Pay sucks- you get .05-.25 cent bonuses every few months. Management too lazy to cover your breaks & lunches, sometimes we didn't even get them. Some customers overly zealous about their pets so you have to be careful

Advice to ManagementAdvice

Stop coming into the store criticizing every minute detail. It's never going to look 100% perfect. Also, stop harassing the dog trainers and threatening them with their job. They can't FORCE people to buy classes!

Recommends
Positive Outlook
No opinion of CEO

1267 Other Employee Reviews for PetSmart (View Most Recent)

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  1. 2 people found this helpful  

    Terrible work conditions, treatment, stupid pointless rules.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Professional Bather in Grand Rapids, MI
    Former Employee - Professional Bather in Grand Rapids, MI

    I worked at PetSmart part-time (more than a year)

    Pros

    The dogs, loved working with them.
    Most coworkers were nice and helpful.
    Employee discount was nice.
    Liked being able to wash my dog there for free.

    Cons

    Schedules change without notice.
    Rude management, doesn't want to work with employees.
    No cooling system in the pet salon.
    Old equipment.
    Old, useless brushes and scissors for the bathers, groomer must pay for their own supplies.
    Groomers have to pay for their own certification.
    Lots of rules that were good for safety but lots of silly rules just in place to flex muscle of management.
    Catty work enviorment with all the ladies in the salon.

    Advice to ManagementAdvice

    Learn that employees mostly want to do a good job, there is no need to talk to people with disrespect just to prove a point to everyone else.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    For animal lovers only

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Stylist in Greenville, SC
    Former Employee - Pet Stylist in Greenville, SC

    I worked at PetSmart full-time (more than 5 years)

    Pros

    Good benefits, working with animals and fellow animal-lovers. Get to help pets and their families.

    Cons

    Extremely stressful; high burn-out rate -both physically, mentally and emotionally. Grooming is very labor-intensive and requires attention to detail, but the upper management constantly pushes for higher sales even if it burns out groomer. Like most retail, employees are considered basically disposable, especially in SC.

    Advice to ManagementAdvice

    Trust your experienced groomers and managers. Spend a day in the grooming salon (especially Saturday) observing. It is one thing to multi-task, its another to be overwhelmed. And cut the store managers some slack.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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