PetSmart

  www.petsmart.com
  www.petsmart.com
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1506 Onalaska

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Support Manager in Onalaska, WI
Former Employee - Support Manager in Onalaska, WI

I worked at PetSmart full-time (more than 3 years)

Pros

This store is probably the best big box retail store in the county as far as customer service. The only other stores I've seen with the level of friendliness and customer service in the area are Festival Foods and Best Buy respectively. The people genuinely care about animals, and for the most part contribute to the duties that need to be done. Fun place to work. Workers are not generally put under a great deal of pressure for minor infractions. Excellent job for part time employees. The only up I can give to upper management is that if you have a limited time to work, management will only schedule during those times.

Cons

Top management are not to be trusted; they spend their time hanging out in the office even after they have promised to help get duties complete on the floor. Lower management relies on rank and file employees to go the extra mile and help them out. Upper management has a history of duplicity, even ranging to clearly unethical business conduct. concerning customers Top management has created a culture of discrimination against males. One male manager hired in the past 4 years (knowing it would be temporary), and he had exemplary qualifications, with at least 6 or 7 positions in that time. Males are regularly given distasteful tasks. Males are regularly harassed about minor violations in policy that females regularly flaunt.

Advice to ManagementAdvice

Lower management and middle management clearly work hard and recognize good work among employees. It seems upper management is too insulated from floor activities from either administrative work or indolence to recognize what is going on in specific departments to make competent decisions as far as reviews/promotions/store operations, etc. Furthermore, their actions are not complementary with what they say, or how they act. This has caused an environment of distrust.. The "cons" section speaks for itself in terms of inclusiveness (although I've heard this has improved lately, some may say it is only a "token" improvement). Although it is nice that employees aren't "sweated for the small stuff," like in some places, accountability is a major issue at this store. Poor work performance is not dealt with to the degree that it should be. I worked at this store for awhile, and I never saw anyone terminated despite repeated insubordination and poor work performance.

Recommends
Positive Outlook
Approves of CEO

1166 Other Employee Reviews for PetSmart (View Most Recent)

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  1.  

    horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bather in Omaha, NE
    Former Employee - Bather in Omaha, NE

    I worked at PetSmart part-time (less than an year)

    Pros

    good co-workers, nice clients cute pets

    Cons

    bad bosses...38 hours......couldnt get full time

    Advice to ManagementAdvice

    do something more for bullied employees

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Management is so rude

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Nesconset, NY
    Former Employee - Anonymous Employee in Nesconset, NY

    I worked at PetSmart part-time (less than an year)

    Pros

    nice to work with animals

    Cons

    Youre never good enough, and are constantly being rushed
    Managers are selfish, and dont care

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for PetSmart

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