PetSmart

  www.petsmart.com
  www.petsmart.com
There are newer employer reviews for PetSmart

4 people found this helpful  

Dog Hotel Reservation Specialist

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee in Phoenix, AZ
Current Employee - Anonymous Employee in Phoenix, AZ

I have been working at PetSmart part-time (less than an year)

Pros

Phone calls are easy and no stress. Pet Parents are always in a good mood and fun to talk to. Time goes by really fast and calls are back to back.

Cons

Upper management never bothers to come out on the floor, they hide in their office and act like you are beneath them. Supervisors are inexperienced and you don't have any interaction with them unless you've done something "wrong". One on one's don't happen, you get an email with your stats and errors. Hours aren't the same from week to week so you can't depend on a salary.

Advice to ManagementAdvice

Get out on the floor and see what the team that is making $$$$$ for the PetHotel are doing. These guys are the backbone of this organization!!!

Recommends
Positive Outlook
Approves of CEO

1166 Other Employee Reviews for PetSmart (View Most Recent)

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  1. 1 person found this helpful  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Customer Service/PetCare in Port Charlotte, FL
    Former Employee - Cashier/Customer Service/PetCare in Port Charlotte, FL

    I worked at PetSmart part-time (more than an year)

    Pros

    I really enjoyed working at PetSmart. The managers were usually very nice (though I had a couple who didnt know what they were doing, but they got fired) and the company was all about customer service. They did lots of fun contests where we could win prizes, and also would occasionally have parties where theyd provide food and drinks (usually around the holidays) that we could all partake in.

    Cons

    The only con here is that you dont really do exactly what youre hired for, you bounce around to stocker, pet care, cashier, etc. But, I actually liked mixing it up sometimes. Oh, and my store didnt really do an associate of the month type of thing. When they did decide to do it (randomly) you just got a 'soda card' for a free soda, bettre than nothing I guess, but when I worked at kohls, they rewarded you with a bonus in your check and you got to pick out an item from a catalougue, such as a personalized blanket, etc.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Not the worst place I've worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Grooming Salon Associate in Bridgewater, NJ
    Current Employee - Grooming Salon Associate in Bridgewater, NJ

    I have been working at PetSmart part-time (more than 3 years)

    Pros

    Getting to interact with animals, having repeat customers that you really get to know.

    Cons

    Micro-management, employees are never praised, only ever chastised. This creates a very stressful work environment and everyone is constantly worried about getting written up for one thing or another.

    Advice to ManagementAdvice

    Focus more on employee morale and stop micro-managing.

    Recommends
    Positive Outlook
    No opinion of CEO
There are newer employer reviews for PetSmart

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