There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

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Horrible at this location

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Professional Bather in Webster, TX
Current Employee - Professional Bather in Webster, TX

I have been working at PetSmart part-time (Less than a year)

Doesn't Recommend
Negative Outlook
Approves of CEO
Doesn't Recommend
Negative Outlook
Approves of CEO

Pros

You get to work with animals all day which is nice.

Cons

The company treats you terrible. The employees are inadequate. They have very poor business ethics (charging customers on things they did not get), pay is terrible, multiple times I have seen them mistreat animals.

Advice to Management

Hire better people, watch your employees.

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  1. Great at the beginning, only ok at the end.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Groomer in San Antonio, TX
    Former Employee - Groomer in San Antonio, TX

    I worked at PetSmart full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Seeing dogs, cats and various animals all day is better than an office wall. The majority of people that enter the store to shop are happy to be there. Coworkers are generally pleasant to work with.

    Cons

    Some requirements sent down from the corporate office are illogical in real world situations. Cleaning up dog pee & poop is not the most pleasant experience, especially when its not yours!

    Advice to Management

    Listen to employees, we see things at a different level.


  2. Helpful (1)

    Humiliating

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Managager in Boston, MA
    Current Employee - Operations Managager in Boston, MA

    I have been working at PetSmart full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    A great job if you were truly, unleashed ?

    Cons

    District Manager and Area Management are unprofessional, play games and manipulate talent. Not enough time to offer Customers, a great shopping experience. District Managers and Strore Directors do not have the skill sets to deal with lower management issues. They do not coach, mentor or train to succeed. Often the store culture can become toxic, there is not an atmosphere to succeed. Unfortunately lower and upper management set up an environment for failure than success.

    Advice to Management

    Retire District Managers who have been with the company over twenty years. Hire a management team whom has been in their own business. Entrepreneurial types, not managers who are content with sitting in the office working on scheduling, payroll and time efficiency reports. Let your HR work rather than take up all of the productive time spent by your Store Directors, Operations Managers and Presentation Managers. Encourage them, not discourage, mentor, coach and write performance plans to enable success, not failure. Action Plans are not a positive, just a way that you usure out the talent that probably intimidated the District Manager, therefore was a threat to job security and then showed the door.


There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

See Most Recent

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