Pros

Its fun to go to work everyday. Most of the people shopping with or for their pets are eager to talk about them, so if you are the type of person who likes to engage in customer service this is the place for you. The company really cares about the health and well being of all pets we sell and and any pet we provide service to. They are also very good about allowing their managers to have personal lives. Managers normally work a 45 hour work week, and other than a few weeks around Christmas are not required or pressured to work more.

Cons

Some of the early shifts start pretty early - 4:00 in our store. The training program for managers could use some improvement. Training lasts 2 weeks and does covers policies and procedures and how to analyze reports, but does not really help to learn to complete the basic tasks required on a daily basis.

Advice to Senior Management

Continue doing a good job.