PetSmart

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1 person found this helpful  

Depends on your store

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Pet Trainer  in  Long Beach, CA
Current Employee - Pet Trainer in Long Beach, CA

Pros

Pet Trainer
Some stores are a great place to work--a great team and supportive of your classes and record keeping etc, Understand your sales and allow you to build a business and start rolling your classes from beg to int to adv etc.. Some stores are great!
You also get to make commission so if you are good you have the opportunity to make good money and run your own classes.

Cons

Some stores are disorganized and VERY slow to get you on the schedule to train. VERY pushy when it comes to sales and selling your/your coworkers classes--Even when the store is slow and very few customers come into the store you are still expected to sell training classes--so they want me to try to push a Dog training class on the 4 people who came in for crickets today??? Lame. If you have an education and are over qualified for this position DON'T apply for it--Mindless cashier work for 3 months before you will get to train dogs at all, plus the pushy used car sales man attitude when it comes to sales--its frustrating!
Also--I was hired on as full time, but hours have dropped from 40hr/wk to 22hr a week because the store is slow--this should have been told to me in the job interview when I asked about the hours/pay etc. I would have turned it down and kept looking for a 40 hr/wk job.

Advice to ManagementAdvice

Don't threaten your employees to sell more classes--motivate and encourage them. No one wants to hear "I talked to the manager on the phone today and she asked if you sold any classes today- I told her not yet. she wants to know at the end of the day how many lives you have saved (training classes sold) So You better sell some classes today because she knows that its you here today and she knows that you have not sold any classes yet." *disappointed look from support manager*
Train and equip your employees, dont threaten them-- especially for $10/hr.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

Other reviews for PetSmart

  1.  

    Cashier/Stocker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier/Stocker  in  Charlotte, NC
    Current Employee - Cashier/Stocker in Charlotte, NC

    Pros

    Easy place to work in.

    Cons

    Sometimes its hard to get through a shift because we are understaffed.

    Advice to ManagementAdvice

    Hire more people and be a little more open to ideas.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Dog Hotel Reservation Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    Pros

    Phone calls are easy and no stress. Pet Parents are always in a good mood and fun to talk to. Time goes by really fast and calls are back to back.

    Cons

    Upper management never bothers to come out on the floor, they hide in their office and act like you are beneath them. Supervisors are inexperienced and you don't have any interaction with them unless you've done something "wrong". One on one's don't happen, you get an email with your stats and errors. Hours aren't the same from week to week so you can't depend on a salary.

    Advice to ManagementAdvice

    Get out on the floor and see what the team that is making $$$$$ for the PetHotel are doing. These guys are the backbone of this organization!!!

    Recommends
    Positive Outlook
    Approves of CEO
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