Pros

Everyone in the company is super friendly and it seems like most people are willing to help out others. For the most part, the company does seem genuinely concerned with the customers experience in the store rather than just the bottom line.

Cons

Managers often overlook things like hourly associates being late or calling in, rather than firing them and hiring someone who really wants a job. Some rules dictated by corporate are made by people who have obviously never worked in a retail store but are running them. It's very frustrating to have to comply with things that only clutter up an already busy day.

Advice to Senior Management

Let the hourly associates know more about what is going on within the company. I think that would make them more invested in the company. Also, having them be more aware is also good for the customers.