There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

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Petsmart a good place to work.

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Houston, TX
Current Employee - Anonymous Employee in Houston, TX

I have been working at PetSmart

Recommends
Approves of CEO
Recommends
Approves of CEO

Pros

Everyone in the company is super friendly and it seems like most people are willing to help out others. For the most part, the company does seem genuinely concerned with the customers experience in the store rather than just the bottom line.

Cons

Managers often overlook things like hourly associates being late or calling in, rather than firing them and hiring someone who really wants a job. Some rules dictated by corporate are made by people who have obviously never worked in a retail store but are running them. It's very frustrating to have to comply with things that only clutter up an already busy day.

Advice to Management

Let the hourly associates know more about what is going on within the company. I think that would make them more invested in the company. Also, having them be more aware is also good for the customers.

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  1. Helpful (1)

    PetSmart could be great but is still just good

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Atlanta, GA
    Current Employee - Store Manager in Atlanta, GA

    I have been working at PetSmart

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Benefits are great, work with people with similar interest; flexible work schedule

    Cons

    Not enough labor in stores to meet company demands; there is no real feedback from DMs to stores; DMs do not treat everyone equally.

    Advice to Management

    Hold your RVPs to the same standards as store managers in HR standards; measuring stores on all or nothing surveys is not very rewarding or fair.


  2. decent place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stocker in Indianapolis, IN
    Current Employee - Stocker in Indianapolis, IN

    I have been working at PetSmart

    No opinion of CEO
    No opinion of CEO

    Pros

    The people are great and we are able to work around pets all day. Many people bring in there dogs. At times it can be a fun environment to work in. The discount is great especially with the amount of things on sale.

    Cons

    There is a lack of communication between managers, and between management and associates. Each manager seems to have their own idea on how things are to be done. The pay is not all that great and there always seem sto be a shortage of hours. We are told to great every customer, but many get irritated that they are asked 7 or 8 times what an associate "can help them with today."

    Advice to Management

    Over all they are doing a pretty good job.


There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

See Most Recent

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