PetSmart – “PetSmart could be great but is still just good”

Pros

Benefits are great, work with people with similar interest; flexible work schedule

Cons

Not enough labor in stores to meet company demands; there is no real feedback from DMs to stores; DMs do not treat everyone equally.

Advice to Senior Management

Hold your RVPs to the same standards as store managers in HR standards; measuring stores on all or nothing surveys is not very rewarding or fair.