PetSmart

  www.petsmart.com
  www.petsmart.com
There are newer employer reviews for PetSmart

2 people found this helpful  

Not worth staying.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Pet Care Lead in Seattle, WA
Former Employee - Pet Care Lead in Seattle, WA

I worked at PetSmart full-time (more than 8 years)

Pros

Worked there for nine years. Overall a positive environment. Everyone there loves and cares about pets. For the most part (here and there exceptions) little cattiness, backstabbing, highschool games.

Cons

Does not pay a living wage, at least not for the regular associates. Chances to move "up" are few and far between, and seem to be based on luck. Company does not follow it's own policies: for example, we're not supposed to sell fish to people who have tanks too small for the fish - but management would almost always shut us down if we tried to refuse sales. We're not supposed to sell fish for parties, fundraising events and the like -- but again, management just wants money. Constantly caught between trying to do what's right for the animal and what's right for the bottom line.

Advice to ManagementAdvice

Give the employees clear, consistent policies to follow. Corporate "policies and procedures" should be followed consistently in each and every store. Not left to the individual store's managers to interpret at whim. That might help with morale - knowing there's a code to live/work by that is consistent. Rather than trying to follow ten different manager's different rules and juggle all of that while still trying to help the pet parents.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

1159 Other Employee Reviews for PetSmart (View Most Recent)

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  1. 1 person found this helpful  

    Associates, customers, and students were great but there is way too much pressure on pet trainers to sell classes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Trainer in Brentwood, TN
    Former Employee - Pet Trainer in Brentwood, TN

    I worked at PetSmart part-time (less than an year)

    Pros

    The associates are great and I made some amazing friends. I really enjoyed teaching owners and their dogs and seeing them progress. I loved helping customers find what they were looking for, pick out things for their new puppy and hearing their stories.

    Cons

    There is a lot of pressure put on the Pet Trainers to sell classes. My store manager gave all my upcoming classes to other trainers because he felt I hadn't sold enough classes, even though another trainer was selling the same amount as me. In order to get my classes back I was expected to sell classes for the other trainers.

    Advice to ManagementAdvice

    Instead of taking a trainer's classes away because they aren't selling enough, give them a probationary period of two weeks or so where they can prove to you that they can step up their game and help them with sales by giving them tips on how to sell. You make trainers preach positive reinforcement but when it comes to your own employees it is no where to be found.

    Actually listen to your employees. If someone comes to you with a problem or concern, don't fight them or pretend like they don't matter. Give them a positive and safe place where they can feel comfortable voicing their opinions and concerns without being judged.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    I had as good an experience at PetSmart as was possible while working in a retail setting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PetsHotel Guest Services Associate in Farmingdale, NY
    Former Employee - PetsHotel Guest Services Associate in Farmingdale, NY

    I worked at PetSmart part-time (more than 3 years)

    Pros

    Fun group of people at my location - made everything better.

    Cons

    Like any retail store - it's open late and on the weekends, so know what you're getting into. If you don't want to work unconventional hours, then a position at a retail store may not be for you.

    Recommends
    Positive Outlook
    No opinion of CEO
There are newer employer reviews for PetSmart

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