PetSmart

  www.petsmart.com
  www.petsmart.com
There are newer employer reviews for PetSmart

2 people found this helpful  

No training, knowledge or experience given and/or required

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Pet Care Lead in McKinney, TX
Former Employee - Pet Care Lead in McKinney, TX

I worked at PetSmart full-time (more than 5 years)

Pros

For those that truly care about the health, care and well being of all animals, the job can be very rewarding. Being able to educate customers on proper care, needs and requirements before they decide on a new pet, benefits both the customer and the animals. Regular customers become more like friends and you look forward to seeing them and makes you feel good when they ask for you personally because they trust you.

Cons

There is no actual training for any position. Policy states that no associate is permitted to handle any animal in pet care and/or perform any task involving the animals unless they are pet care certified, but management totally disregards this policy daily, allowing anyone/everyone to handle/sell any/all animals and fish. They even allow non certified associates to receive new arrivals of animals and treat/medicate those in the isolation room. Not only is this violating company policy, it results in a high number of returns, injuries to both customers and animals, and especially in the aquatics department, customers return with dead fish sold to them by non certified associates. If you hire in as non management, you have very little to no chance of advancement. All managers are outside hires, most of the pet care managers have absolutely no experience or knowledge of any of the animals and/or their care and store manager expects associates to train the managers. Alerting the store manager to problems, concerns or policy violations is futile, not only will no corrective action be taken, you end up with a target on your back. Obvious bias towards those that don’t make waves and blindly/quietly do what they are told regardless of right/wrong and when wrong, willing to accept all the blame.

Advice to ManagementAdvice

Promote from within. Promote associates in the department(s) they are competent and knowledgeable in and stop promoting managers to other departments that they are not qualified to manage. To the DM’s and above, stop informing store management that you are coming for inspections. Conduct ‘only’ surprise visits and then, and only then, will you ever truly see how each store operates on a daily basis. The amount of totally unacceptable/blatant daily policy violations allowed/ignored by store management needs to be addressed and corrected, instead of allowing each store several days to ‘clean up’ before a walk through. Customers do notice the violations, do report them, but reporting a problem to the person allowing the problem (store manager) is another effort in futility.

1158 Other Employee Reviews for PetSmart (View Most Recent)

Sort: Rating Date
  1.  

    Good job, iffy management.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - EARLY MORNING STOCKER in Schaumburg, IL
    Former Employee - EARLY MORNING STOCKER in Schaumburg, IL

    I worked at PetSmart part-time (less than an year)

    Pros

    Extremely flexible schedule. They are good about following your availability and making sure you get the hours you can work. They are also very good at letting you get extra hours or staying longer than your shift if you want to. The stocking was typically 5 or 6 in the morning until 11 or 12. There is always lots of work to do so time flies pretty quickly.

    Cons

    The management is very disorganized. I was told one thing by the store manager, and another by the manager directly below her. The store manager at the time I was there would go on 1-3 smoke breaks every hour but would complain when people paused for a minute or two from stocking. They were also way too lenient about some things. Some guys that got hired after me would repeatedly show up an hour or more late or sometimes not even show up without notice. They let it fly. Also, many times I would show up right at 6 and have to wait 10-15 minutes for the manager to get there and unlock the door. Another negative is that they would throw away perfectly good toys after they were on clearance for a certain amount of time, and wouldn't let me donate them to the different adoption agencies that they "support."

    Advice to ManagementAdvice

    Have meetings that are solely for managers to go over what policies you support, and what you tell employees so that there are is miscommunication and confusion.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Generalist in Phoenix, AZ
    Current Employee - Human Resources Generalist in Phoenix, AZ

    I have been working at PetSmart full-time (less than an year)

    Pros

    Great culture, a lot of support from management, clear mission/vision, steady long-term growth initiatives

    Cons

    The pay is decent, but could be more competitive for such a successful company.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for PetSmart

Work at PetSmart? Share Your Experiences

PetSmart

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.