There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

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Helpful (2)

No training, knowledge or experience given and/or required

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Pet Care Lead in McKinney, TX
Former Employee - Pet Care Lead in McKinney, TX

I worked at PetSmart full-time (More than 5 years)

Pros

For those that truly care about the health, care and well being of all animals, the job can be very rewarding. Being able to educate customers on proper care, needs and requirements before they decide on a new pet, benefits both the customer and the animals. Regular customers become more like friends and you look forward to seeing them and makes you feel good when they ask for you personally because they trust you.

Cons

There is no actual training for any position. Policy states that no associate is permitted to handle any animal in pet care and/or perform any task involving the animals unless they are pet care certified, but management totally disregards this policy daily, allowing anyone/everyone to handle/sell any/all animals and fish. They even allow non certified associates to receive new arrivals of animals and treat/medicate those in the isolation room. Not only is this violating company policy, it results in a high number of returns, injuries to both customers and animals, and especially in the aquatics department, customers return with dead fish sold to them by non certified associates. If you hire in as non management, you have very little to no chance of advancement. All managers are outside hires, most of the pet care managers have absolutely no experience or knowledge of any of the animals and/or their care and store manager expects associates to train the managers. Alerting the store manager to problems, concerns or policy violations is futile, not only will no corrective action be taken, you end up with a target on your back. Obvious bias towards those that don’t make waves and blindly/quietly do what they are told regardless of right/wrong and when wrong, willing to accept all the blame.

Advice to Management

Promote from within. Promote associates in the department(s) they are competent and knowledgeable in and stop promoting managers to other departments that they are not qualified to manage. To the DM’s and above, stop informing store management that you are coming for inspections. Conduct ‘only’ surprise visits and then, and only then, will you ever truly see how each store operates on a daily basis. The amount of totally unacceptable/blatant daily policy violations allowed/ignored by store management needs to be addressed and corrected, instead of allowing each store several days to ‘clean up’ before a walk through. Customers do notice the violations, do report them, but reporting a problem to the person allowing the problem (store manager) is another effort in futility.

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  1. Good job, iffy management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - EARLY MORNING STOCKER in Schaumburg, IL
    Former Employee - EARLY MORNING STOCKER in Schaumburg, IL

    I worked at PetSmart part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Extremely flexible schedule. They are good about following your availability and making sure you get the hours you can work. They are also very good at letting you get extra hours or staying longer than your shift if you want to. The stocking was typically 5 or 6 in the morning until 11 or 12. There is always lots of work to do so time flies pretty quickly.

    Cons

    The management is very disorganized. I was told one thing by the store manager, and another by the manager directly below her. The store manager at the time I was there would go on 1-3 smoke breaks every hour but would complain when people paused for a minute or two from stocking. They were also way too lenient about some things. Some guys that got hired after me would repeatedly show up an hour or more late or sometimes not even show up without notice. They let it fly. Also, many times I would show up right at 6 and have to wait 10-15 minutes for the manager to get there and unlock the door. Another negative is that they would throw away perfectly good toys after they were on clearance for a certain amount of time, and wouldn't let me donate them to the different adoption agencies that they "support."

    Advice to Management

    Have meetings that are solely for managers to go over what policies you support, and what you tell employees so that there are is miscommunication and confusion.

  2. Helpful (2)

    Not worth staying.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Care Lead in Seattle, WA
    Former Employee - Pet Care Lead in Seattle, WA

    I worked at PetSmart full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Worked there for nine years. Overall a positive environment. Everyone there loves and cares about pets. For the most part (here and there exceptions) little cattiness, backstabbing, highschool games.

    Cons

    Does not pay a living wage, at least not for the regular associates. Chances to move "up" are few and far between, and seem to be based on luck. Company does not follow it's own policies: for example, we're not supposed to sell fish to people who have tanks too small for the fish - but management would almost always shut us down if we tried to refuse sales. We're not supposed to sell fish for parties, fundraising events and the like -- but again, management just wants money. Constantly caught between trying to do what's right for the animal and what's right for the bottom line.

    Advice to Management

    Give the employees clear, consistent policies to follow. Corporate "policies and procedures" should be followed consistently in each and every store. Not left to the individual store's managers to interpret at whim. That might help with morale - knowing there's a code to live/work by that is consistent. Rather than trying to follow ten different manager's different rules and juggle all of that while still trying to help the pet parents.

There are newer employer reviews for PetSmart
There are newer employer reviews for PetSmart

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