PetSmart

  www.petsmart.com
  www.petsmart.com
There are newer employer reviews for PetSmart

 

First job, interesting experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Cashier/Stocker/Customer Service/Pet Care in Vancouver, WA
Former Employee - Cashier/Stocker/Customer Service/Pet Care in Vancouver, WA

I worked at PetSmart part-time (less than an year)

Pros

Solid hours
Job security
No suprises
Great co-workers
Pet hospital in-store

Cons

Management
Job title
Company integrity (lack of)

Advice to ManagementAdvice

Please have more structure and defined roles for employees. I ended up being throw around positions in the store my entire employment and denied the job I proved myself time and time again in.

Doesn't Recommend
Neutral Outlook
Approves of CEO

1160 Other Employee Reviews for PetSmart (View Most Recent)

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  1.  

    Many drama fed rumors across my store, brings morale down.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Manager in Yakima, WA
    Current Employee - Support Manager in Yakima, WA

    I have been working at PetSmart full-time (more than an year)

    Pros

    Work with pets, birds, cats, etc.

    Cons

    Low pay for p/t employees and floor managers.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    No training, knowledge or experience given and/or required

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Care Lead in McKinney, TX
    Former Employee - Pet Care Lead in McKinney, TX

    I worked at PetSmart full-time (more than 5 years)

    Pros

    For those that truly care about the health, care and well being of all animals, the job can be very rewarding. Being able to educate customers on proper care, needs and requirements before they decide on a new pet, benefits both the customer and the animals. Regular customers become more like friends and you look forward to seeing them and makes you feel good when they ask for you personally because they trust you.

    Cons

    There is no actual training for any position. Policy states that no associate is permitted to handle any animal in pet care and/or perform any task involving the animals unless they are pet care certified, but management totally disregards this policy daily, allowing anyone/everyone to handle/sell any/all animals and fish. They even allow non certified associates to receive new arrivals of animals and treat/medicate those in the isolation room. Not only is this violating company policy, it results in a high number of returns, injuries to both customers and animals, and especially in the aquatics department, customers return with dead fish sold to them by non certified associates. If you hire in as non management, you have very little to no chance of advancement. All managers are outside hires, most of the pet care managers have absolutely no experience or knowledge of any of the animals and/or their care and store manager expects associates to train the managers. Alerting the store manager to problems, concerns or policy violations is futile, not only will no corrective action be taken, you end up with a target on your back. Obvious bias towards those that don’t make waves and blindly/quietly do what they are told regardless of right/wrong and when wrong, willing to accept all the blame.

    Advice to ManagementAdvice

    Promote from within. Promote associates in the department(s) they are competent and knowledgeable in and stop promoting managers to other departments that they are not qualified to manage. To the DM’s and above, stop informing store management that you are coming for inspections. Conduct ‘only’ surprise visits and then, and only then, will you ever truly see how each store operates on a daily basis. The amount of totally unacceptable/blatant daily policy violations allowed/ignored by store management needs to be addressed and corrected, instead of allowing each store several days to ‘clean up’ before a walk through. Customers do notice the violations, do report them, but reporting a problem to the person allowing the problem (store manager) is another effort in futility.

There are newer employer reviews for PetSmart

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