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Good intentions, limited execution

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Salon Manager  in  Pittsburgh, PA
Current Employee - Salon Manager in Pittsburgh, PA

I have been working at PetSmart full-time for more than 5 years

Pros

Competitive benefits, great industry with lots of heart, strong foundation for fair wage earning, incentives for success

Cons

Difficult to grow individually, weak management structure that yields low results shy of conflict resolution, lack of support and encouragement/tendency to focus on obstacles

Advice to ManagementAdvice

Improvement is needed throughout this industry. The constant barrage of restrictions and additional safety measures always seem well-intended, but rarely are presented in a timely or kind way. There is a need for a field position in the salon, whether it is one person for the whole company, or one per region. I would love to see a position created for this company that allowed someone to play the 'fixer' by visiting salons and improving their operations and safety awareness.

Recommends
Positive Outlook
Approves of CEO

1007 Other Employee Reviews for PetSmart (View Most Recent)

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  1. 1 person found this helpful  

    Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Phoenix, AZ
    Current Employee - Store Manager in Phoenix, AZ

    I have been working at PetSmart full-time for more than 3 years

    Pros

    Fantastic retail. Customers want to be there. Associates want to work there. Company is dedicated to the lifetime care of pets.

    Cons

    Usual retail nonsense. Conference calls, manage by spreadsheet.

    Advice to ManagementAdvice

    Get a clearer understanding for the work load in the stores

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great way to acquire grooming training/education while getting paid!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Groomer
    Current Employee - Pet Groomer

    I have been working at PetSmart full-time for more than a year

    Pros

    50% commission once you finish your "internship", they send you to grooming academy (and comp gas or put you in a hotel, depending on your personal situation), and by being full time you get some pretty good benefits. Transferring is fairly easy as long as you're a reliable employee. There is a vet (Banfield) at most locations, so when the worst happens they can get seen immediately.

    Cons

    You work around the same few women 40 hours a week in a fairly small room. It will get catty. Management varies depending on your location. Old dogs may die during grooming and your clients will pass away eventually, and every groomer cuts a dog at some point. You deal with a lot of poop/pee. While the compensation CAN be very good (one groomer makes $75k a year) this is not the type of job that you want to do for the money.

    Recommends
    Positive Outlook
    No opinion of CEO
There are newer employer reviews for PetSmart

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