There are newer employer reviews for PetSmart

Good intentions, limited execution

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Salon Manager in Pittsburgh, PA
Current Employee - Salon Manager in Pittsburgh, PA

I have been working at PetSmart full-time (more than 5 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Competitive benefits, great industry with lots of heart, strong foundation for fair wage earning, incentives for success

Cons

Difficult to grow individually, weak management structure that yields low results shy of conflict resolution, lack of support and encouragement/tendency to focus on obstacles

Advice to Management

Improvement is needed throughout this industry. The constant barrage of restrictions and additional safety measures always seem well-intended, but rarely are presented in a timely or kind way. There is a need for a field position in the salon, whether it is one person for the whole company, or one per region. I would love to see a position created for this company that allowed someone to play the 'fixer' by visiting salons and improving their operations and safety awareness.

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  1. Helpful (1)

    Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Phoenix, AZ
    Current Employee - Store Manager in Phoenix, AZ

    I have been working at PetSmart full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fantastic retail. Customers want to be there. Associates want to work there. Company is dedicated to the lifetime care of pets.

    Cons

    Usual retail nonsense. Conference calls, manage by spreadsheet.

    Advice to Management

    Get a clearer understanding for the work load in the stores

  2. Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stock Associate in Durham, NC
    Current Employee - Stock Associate in Durham, NC

    I have been working at PetSmart part-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Organized and great company overall. Not a bad job at all

    Cons

    Raises are at set amount of days with the company and are tiny raises, performance based raises are basically nonexistent

    Advice to Management

    Keep your employees happy and give raises

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